Investor Service Analyst
About The Position
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust. If our mission, values, and purpose align with your own, we would love to hear from you!
Requirements
- College degree OR equivalent work experience preferred
- FINRA SIE, Series 6, and 63 licensed (must be obtained within 9 months of hire)
- Excellent interpersonal skills and a dedication to providing world class customer service
- Ability to adapt to investor communication style while servicing our diverse client base
- Strong willingness to learn and ask questions
- Must have a high degree of self-motivation and ability to be self-sufficient in utilizing available resources
- Attention to detail and ability to exercise discretion and judgement in helping investors by applying our processes, policies, and procedures
- Must be proficient in service, retirement, and product related questions within 9 months of hire or contract conversion
- Ability to work 40-hour work week, Monday through Friday 7 am – 4pm with occasional mandatory overtime
Responsibilities
- Provide world class service within our call center by applying industry and company knowledge to our investors’ needs
- Answer account questions, process purchase, redemptions, exchanges and other account transactions over the phone
- Help investors navigate and trouble shoot online issues utilizing your trained expertise of the Janus Henderson website
- Identify and seek marketing campaign opportunities
- Resolve problems and correct complex errors identified by the investor or representative
- Meet & exceed productivity and quality metrics of call scoring
- Carry out other duties as assigned
Benefits
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- Discounted membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
- Annual discretionary bonus award from the profit pool
- Competitive compensation
- Pension/retirement plans
- Various health, wellbeing and lifestyle benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
