Investor Reporting Analyst

KeyBank•Overland Park, KS

3d•Hybrid

About The Position

Under the supervision of the department manager, the Investor Accounting Analyst III is responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for assigned contracts. In addition to standard Investor Analyst responsibilities, this role handles more complex and potentially labor-intensive manual calculations for deals such as Participation, Third-Party, and CMBS contracts.

Requirements

Bachelor's Degree in Finance or Accounting (preferred) OR equivalent experience (required)
1+ years of investor reporting or related experience within the industry, with emphasis in loan servicing or commercial real estate reporting (preferred)
Preparation and validation of complex investor reports and remittances per servicing agreements
Analysis of PSAs, SSAs, ISAs, and third-party contracts to determine reporting requirements
Configuration of investor and trustee data in systems like Strategy and RECWEB
Execution of labor-intensive calculations for specialized contracts such as CMBS and Participation deals
Resolution of exceptions and discrepancies in servicing fee calculations
Monitoring and reporting of Realized Losses, ARAs, and ASERS for investor portfolios
Identification and escalation of risk issues to ensure compliance and operational integrity
Professional interaction with rating agencies, trustees, investors, and internal teams
Use of advanced Excel functions for ad-hoc reporting and financial analysis
Mentoring peers and assisting with reconcilement and procedural questions
Onboarding and development of new employees through knowledge sharing
Participation in testing phases of system upgrades and enhancements
Recommendation and implementation of changes to investor reporting procedures
Ability to manage multiple tasks and deadlines with precision and efficiency
Commitment to delivering high-quality service and maintaining confidentiality
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Responsibilities

Perform all functions of an Investor Analyst II
Interpret Pooling and Servicing Agreements (PSA), Sub-Servicing Agreements (SSA), Interim Servicing Agreements (ISA), Participation Agreements, and other complex third-party agreements to determine portfolio reporting and remittance requirements and respond to investor inquiries
Review, communicate, and set up new contracts in core systems including Strategy Investor Setup, Collection Account Setup, RECWEB Investor Summary/Calendar Setup, and Trustee File Setup
Resolve servicing fee and other validation exceptions
Monitor calculation and reporting of Realized Losses, Appraisal Reduction Amounts (ARA), and Appraisal Subordinate Entitlement Reductions (ASERS)
Provide advice, oversight, and assistance to management in identifying, managing, and escalating risk issues
Communicate with Rating Agencies, Trustees, and Investors, ensuring confidentiality documents are current and on file
Exceed performance goals and consistently push self and others for results
Assist in the development and training of new employees
Support peers with reconcilement issues and questions
Participate in special projects, including testing phases of system upgrades and enhancements
Contribute to team development and team building initiatives
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.