Investor Relations Operations Manager

SmartStop Self Storage•Ladera Ranch, CA

1d•Onsite

About The Position

The Investor Relations (IR) Operations Manager is responsible for supporting the execution, coordination, and optimization of investor relations activities. This role bridges finance, communications, and executive leadership to ensure accurate, timely, and consistent messaging to investors, analysts, and stakeholders. The position focuses on operational excellence, data management, reporting processes, and investor engagement logistics.

Requirements

Ability and comfort working under pressure and shifting between projects quickly
Strong understanding of financial statements and capital markets
Excellent organizational and project management skills
High attention to detail and ability to manage multiple deadlines
Strong written and verbal communication skills
Proficiency in Excel, PowerPoint, and IR/CRM tools
Ability to handle confidential information with discretion
Must be legally authorized to work in the hiring country (United States or Canada)
Experience in a public company environment
Familiarity with SEC reporting and disclosure requirements
Experience with investor targeting and analytics platforms

Responsibilities

Manage day-to-day IR operations, including investor inquiries, meeting coordination, and communication workflows
Support quarterly earnings processes
Assist in preparing and distributing investor communications such as earnings releases, presentations, and newsletters
Respond to routine investor inquiries or route them to appropriate team members
Maintain and update investor databases, CRM systems, and shareholder records
Track analyst coverage, consensus estimates, and investor feedback
Track investor interactions, meeting notes, and feedback
Prepare reports on investor activity, ownership trends, and market sentiment
Ensure consistency of messaging across investor materials and public disclosures
Partner with finance and legal teams to ensure compliance with regulatory requirements
Identify and implement improvements to IR workflows, tools, and reporting processes
Manage IR platforms, tools, and vendor relationships (e.g., CRM, analytics tools)
Develop standard operating procedures (SOPs) for IR activities
Work closely with Finance, Corporate Communications, Legal, and Executive Leadership
Performs other related duties as assigned.