Investments Asset Transfer Processor - Pennington, NJ

Bank of America • Pennington, AL

6d • $25 - $28 • Onsite

About The Position

The Investments Asset Transfer Processor is responsible for providing business support to Bank of America / Merrill clients and internal partners with incoming and outgoing money and asset transfer requests. This role provides a high level of dedicated support in an effective and efficient manner for the assigned area's internal business partners, associates and clients. Daily responsibilities include document review and processing, email communication to internal partners and outbound calls to client’s or contra parties all while, keeping a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company. The role's core responsibilities require strong communication and time management Qualifications, impeccable accuracy, and attention to detail. Additionally, a strong commitment to risk management, customer satisfaction, and professional work ethic is expected. For incomplete transaction requests, resolution is required either via outbound client or company contact or written correspondence, depending on the type of transaction and what information is missing.

Requirements

• Ability to think analytically and effectively manage risk using strong research Qualifications, applying best practices and leveraging past experiences to resolve problems
• Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others
• Strong ownership and resolution Qualifications
• Good organizational and time management Qualifications
• Provide top-level service support and education to clients and partners through different means of communication
• Detail Oriented- Must be able complete tasks with minimal errors
• Demonstrate a cooperative, professional, and positive work demeanor
• Exceptional critical thinking / problem solving Qualifications to immediately address escalated client issues

Nice To Haves

• Operations processing experience
• Customer Service experience
• Experience with money movement transactions
• Ability to multi-task
• Highly motivated self-starter who can set goals and accomplish tasks with minimal supervision
• Able to adapt to changing environment while meeting metric requirements
• Apply sound judgment in making decisions

Responsibilities

• Processes transactions according to established procedures and prescribed processes
• Demonstrates operational discipline while handling routine and standard operational functions
• Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
• Assists with phone calls, email boxes, and processing queues

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to our employees
• Help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED