Investment Services Specialist - Cashiering

MassMutual • Springfield, MA

12d

About The Position

As an Investment Services Specialist on MassMutual’s MML Investors Services (MMLIS) Cashiering team, you will review and process paperwork and provide customer service for new and existing business. The work includes account maintenance, transfer paperwork, and other supplemental accounting paperwork. The Cashiering department processes internal brokerage and advisory transfers, deposits and withdrawals, and the setup and modification of money movement investment and withdrawal plans. The team also guides and educates field representatives on money movement requirements and regulations and works frequently with National Financial Services and other MMLIS teams.

The role focuses on reviewing business submissions and account paperwork for completeness and accuracy, resolving items that are not in good order (NIGO), and ensuring complete and accurate documents reach the Business Acceptance Team. You will communicate with advisors and customers, enter client data into back-office systems, and research and resolve operational issues while meeting productivity and quality standards. The required schedule is 9:30 a.m. to 6:00 p.m. Eastern Time; overtime or a flexible shift arrangement may be needed as business needs arise.

MassMutual describes the team environment as collaborative, with clear ownership and accountability, access to learning and development, internal networks, and employee-led communities and forums. The company emphasizes integrity, inclusion, customer service, and continuous growth.

Requirements

• High school diploma or GED/HiSET.
• At least 1 year of hands-on Cashiering experience.
• At least 2 years of customer service experience or experience working with internal or external customers.
• Ability to work a 9:30 a.m. to 6:00 p.m. Eastern Time shift.
• Must pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.
• Strong telephone and communication skills.
• Strong organizational and analytical skills.
• Ability to work in a fast-paced environment and adhere to strict deadlines.

Nice To Haves

• College degree or equivalent business experience.
• At least 4 years of financial services industry experience.
• At least 2 years of hands-on Cashiering experience.
• Knowledge of registration types, brokerage account features, managed account attributes, and managed-account billing.
• Working knowledge of the securities industry, particularly back-office processing for standard non-retirement accounts.
• Knowledge and understanding of FINRA/SEC rules and regulations.
• Knowledge of MMLIS new-business workflows, systems, and concepts.
• Ability to work overtime and/or a flexible shift arrangement as business needs arise.

Responsibilities

• Review broker-dealer business submissions for accuracy and completeness.
• Identify cases that are not in good order (NIGO) and work with the field force to resolve them.
• Provide telephone support to internal and external customers regarding paperwork requirements, NIGO issues, and setting up customer accounts.
• Process client data in back-office systems with a high level of accuracy.
• Research and resolve operational issues as needed.
• Identify and resolve problems using root-cause problem-solving tools.
• Meet or exceed productivity and quality standards.
• Review and process account maintenance, transfer, and supplemental accounting paperwork.
• Support the processing of internal brokerage and advisory transfers, deposits, withdrawals, and money movement investment and withdrawal plans.

Benefits

• Incentive and bonus opportunities; total compensation includes either a bonus target or, in a sales-focused role, a Variable Incentive Compensation component.
• The company describes its benefits as industry-leading and directs applicants to its Total Rewards at a Glance for details.
• Access to learning and development and internal networks.
• Employee-led communities and forums that support connection, learning, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED