Investment Operations Consultant

MassMutual•Springfield, MA

17h•Onsite

About The Position

The MMLIS Advisory Operations team is looking for a highly skilled operational associate who understands the needs of our advisors and their staff. Strong relationship management skills are critical with advisors, agency leadership, and MMFA leadership to ensure appropriate communication and ease of doing business. As an Inforce Investment Operations Consultant, you will focus on strong daily production, particularly in Advisory Maintenance, as well as taking part in strategizing our growth journey through effective project management. In this role, you will demonstrate accountability, agility, dedication to be inclusive, strong business acumen, and courage in an ever-changing environment. The successful candidate will possess strong communication skills, a passion for learning, leadership traits, and project management skills. The MMLIS Advisory Operations team is responsible for executing new and post-issuance transactions, including account servicing, liquidation requests, and trade-hold processing for accounts clearing through National Financial Services (NFS). The Advisory Maintenance team is committed to fostering strong, enduring relationships with our partners in the field and within the Home Office by delivering exceptional service and attention to detail. We also promote cross-training across departments to support the professional growth of our team members and to enhance collaboration with our counterpart operational teams. The successful candidate will deliver meaningful business value by performing a range of account maintenance activities, including the review of advisory new and subsequent account documentation, in-force account servicing, professional communication with advisors, and the provision of exceptional customer service. The individual will be a role model and mentor, fostering team growth, diversity, and unity. The goal of this position is to provide leadership to a team of 20+ team members focusing on customer service and ease of doing business for our Advisors.

Requirements

3+ years wealth management/advisory experience
2+ years MMLIS and/or RIA and/or broker-dealer experience
High School Diploma or equivalent
Must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

Nice To Haves

College degree preferred or equivalent business experience
4+ years RIA and broker-dealer experience
1+ year 1:1 coaching/mentoring
Experience leading with multiple responsibilities
Strong knowledge of MMLIS internal systems including: Wealthscape, Envestnet, FBSI
Working knowledge of the securities industry specifically as it relates to back-office processing for advisory accounts
Strong Microsoft Office background including excel VLOOKUP and Pivot Tables
Knowledge and understanding of FINRA/SEC rules and regulations preferred
Knowledge of MMLIS Cashiering, TOA, Account Maintenance and New Business workflows, systems, and concepts
An understanding of managed account programs and attributes including billing of managed account
Must be able to communicate effectively and efficiently with advisors, internal and external customers
Must possess problem solving and analytical skills
Strong Technical understanding

Responsibilities

Performing a range of account maintenance activities
Reviewing advisory new and subsequent account documentation
In-force account servicing
Professional communication with advisors
Providing exceptional customer service
Role modeling and mentoring to foster team growth, diversity, and unity
Providing leadership to a team of 20+ team members focusing on customer service and ease of doing business for Advisors
Executing new and post-issuance transactions
Handling account servicing
Processing liquidation requests
Processing trade-hold requests for accounts clearing through National Financial Services (NFS)