Investment Operations Analyst - Trade Support

Ridgeline•Reno, NV

3d•$92,500 - $118,000•Hybrid

About The Position

This role supports Ridgeline customers by managing critical post-trade operations, including trade support, settlement, allocations, and exception management. The analyst ensures trades are processed accurately through the full trade lifecycle, resolves operational issues before end of day, and partners closely with customers and internal teams to continuously improve workflows. The role also involves identifying automation opportunities and leveraging cutting-edge technology, including AI tools such as ChatGPT, to build more efficient, scalable investment operations. This position follows a 10:00 AM – 6:00 PM PT schedule to provide end-of-day trade support for customers. Ridgeline fosters a culture where employees act like owners, choose growth over comfort, communicate with transparency, assume positive intent, bias toward action, and bring solutions. Employees celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. Work authorization in the United States without employer sponsorship is required.

Requirements

Bachelor’s degree in Finance, Economics, Accounting, or a related field.
3–5 years of experience in investment operations or a related middle/back-office function.
Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management.
Strong attention to detail with a commitment to accuracy and timeliness.
Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently.
Excellent written and verbal communication skills for working with customers and internal teams.
Proficiency with Google Apps or MS Office, especially spreadsheets.
Curiosity about new technologies, including AI-driven tools, and willingness to learn.

Nice To Haves

Experience with enterprise SaaS or fintech platforms.
Familiarity with tools such as Slack, JIRA, Confluence, or Kantata.
Exposure to APIs, AWS, or other cloud-based architectures.
CFA or CPA designation (or progress towards one).

Responsibilities

Manage new account setups, maintenance updates, and portfolio group terminations as directed by customers.
Execute financial transaction recording on a trade-date basis, oversee income/expense accruals, and facilitate period-end close processes.
Coordinate post-trade workflows including broker communication, CTM matching, confirmations, and allocations to ensure accurate T+1 settlement.
Oversee mandatory and voluntary corporate actions, ensuring all activity is reconciled through rigorous standard controls.
Administer daily pricing, FX rates, and security master data, resolving vendor exceptions in compliance with customer policies.
Conduct daily reconciliations of positions, cash, and tax lots; proactively research and document the resolution of breaks.
Deliver daily and monthly performance analytics ensuring GIPS compliance and addressing complex return inquiries.
Investigate operational inquiries and surface data-driven insights to enhance both customer outcomes and platform functionality.
Leverage AI/ML and automation to design scalable workflows and streamline manual processes.