Investment Funds Advisor Assistant

RBC•Toronto, ON

7d•CA$46,000 - CA$70,000•Onsite

About The Position

As part of a dynamic team at Phillips Hager & North Investment Services, you will be responsible for providing administrative and operational support to the Investment Advisors who deal with mass affluent and high net worth clients. You will deal with client related issues including research, liaising with clients over the phone, by email and occasionally in person, as well as dealing closely with other departments to follow up on transfers, application forms and other necessary documentation.

Requirements

Completion of either Investment Funds in Canada (IFIC) or Canadian Securities Course (CSC). Licensed for at least 1 year.
Have 2-3 years’ experience in a similar role in the Investment Industry
Demonstrated Excellence with Customer Service – minimum 2-3 years’ experience
Advanced proficiency with MS Office ( Word, Excel, Powerpoint)

Nice To Haves

Working towards PFP, CFP or CIM

Responsibilities

Assist with administrative tasks such as running reports, checking trades, and assisting to decipher any discrepancies.
Assist with client trades and reply to inquiries by email or over the telephone.
Prepare and assist clients with forms or website access.
Ensure compliance and regulatory requirements are followed when taking client trades or updating information.
Contact clients to book annual reviews on behalf of the advisor and prepare portfolio information for the meeting.
Research and update client files in the contact management system
Prepare client asset mix analysis and trades for rebalancing the portfolio as requested by the advisor.
Work with the advisor to prepare, send and track investment policy statements to prospective clients.
Work with our Estate Department to mail estate packages, prepare forms, follow up on documents required to settle the estate, and answer queries from clients.