Investment Associate

Wellington-Altus•Calgary, AB

39d

About The Position

Reporting to the Portfolio Manager & Senior Wealth Advisor, the Investment Associate provides administrative and client service support to the team. This role is responsible for maintaining client information, preparing meeting materials, supporting client communications, and assisting with ongoing account management and reporting. The position will primarily support a segment of the team’s client base, including less complex client relationships, while ensuring a high level of organization, accuracy, and responsiveness. The ideal candidate is detail-oriented, dependable, and comfortable managing a variety of administrative and client service tasks in a team environment. This role offers the opportunity to develop knowledge in financial planning and wealth management within a supportive team environment.

Requirements

Post-secondary education in business, finance, or a related field is preferred.
Equivalent combination of education and relevant work experience will be considered.
2 - 4 years of experience in an administrative, client service, or wealth management support role preferred.
Valid CSC/CPH or the Canadian Investment Regulatory Exam (CIRE) is required or must be in progress at time of hire and completed within the first 3–6 months of employment.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
Comfortable working with CRM systems and client management tools (experience with financial planning or wealth management software is an asset).
Strong ability to learn and adapt to new systems and technology.
Accountability & Reliability: Takes ownership of tasks, follows through on commitments, and consistently meets deadlines.
Organization & Attention to Detail: Maintains a high level of accuracy while managing multiple priorities and administrative tasks.
Adaptability & Flexibility: Able to adjust to changing priorities and support a variety of team and client needs.
Client Service Orientation: Demonstrates a professional, responsive, and client-focused approach in all interactions.
Initiative: Proactively identifies tasks, follows up on outstanding items, and looks for ways to support the team.
Teamwork & Collaboration: Works effectively with others and contributes to a positive, team-oriented environment.
Results-Oriented Mindset: Focused on completing tasks efficiently and maintaining strong service standards.
Clear and effective communication skills (written, phone, and in-person).
Maintains a high level of discretion and confidentiality when handling client information.
Proficient with standard office and financial systems (e.g., CRM tools, Microsoft Office); experience with planning software is an asset.

Nice To Haves

Experience in financial services or wealth management is an asset.
Experience with CRM systems (e.g., Maximizer) is an asset.
Exposure to financial planning, client reporting, or account administration is beneficial.
Familiarity with discretionary model trading processes is an asset, or willingness to learn.
Experience with insurance administration or familiarity with insurance products is an asset.
Progress toward, or interest in pursuing, a professional designation (e.g., CFP, PFP) is an asset.
Exposure to or willingness to learn discretionary model trading processes is considered an asset.

Responsibilities

Support the preparation of client meetings, including assembling meeting materials, updating client information, and documenting follow-ups.
Maintain accurate and up-to-date client records across internal systems and planning tools.
Assist with onboarding new clients, including preparing account documentation and coordinating required information.
Input client data into financial planning and reporting systems and assist in generating client reports.
Coordinate client communications, including scheduling meetings, responding to routine inquiries, and following up on outstanding items.
Support ongoing account administration, including processing requests and liaising with internal partners as needed.
Assist in managing a segment of the team’s client base by handling day-to-day service needs and ensuring timely responses.
Coordinate client touchpoints and service activities (e.g., periodic reviews, client events, and general client experience initiatives).
Provide backup support for discretionary model trading activities, following established processes and under the direction of the Portfolio Manager.
Work collaboratively with team members to support overall client service and operational efficiency.
Contribute to team projects and process improvements as required.
Perform other administrative and client service duties as assigned.