Investment Associate, FINRA Registered

KeyBank • Brooklyn, OH

11d • Hybrid

About The Position

Within the Service Center of Key Investment Services (KIS), this individual is responsible for assisting the KIS Sales Force in achieving sales goals, customer service, business growth and client retention. This individual would be a primary contact for clients when their licensed representative is unavailable and assist in building customer loyalty and taking responsibility for customer satisfaction.

Requirements

• High School Degree or equivalent required.
• Industry experience including but not limited to Corporate actions, 1099, statement and cost basis research, collections, New Account Process, Legal and Annuity documentation requirements.
• Retirement accounts including contribution, distributions and RMD calculations.
• Securities, Bonds, Annuity in addition to Mutual Fund classes and fee structures.
• Series 7 and Series 63 required.
• Strong written and verbal communication.
• Excellent customer service and analytical skills.
• Ability to recognize and understand client issues and develop appropriate responses and solutions.
• Demonstrate excellent organizational skills and a strong attention to detail.

Nice To Haves

• College Degree in Business or Finance preferred.
• Life & Health insurance licenses; Series 66 preferred.

Responsibilities

• Accepting or assisting with daily activities including heavy trade volume requests from clients and sales force, timely and with a high degree of accuracy.
• Follow up on all order executions for payment and remittance as required.
• Accepting and processing of client account maintenance requests from the sales force and clients.
• Reviewing client requests, accounts and determining appropriate resolution.
• Recognize and report sales opportunities.
• Client contact regarding Required Minimum Distributions.
• Develop and maintain strong working relationship with clients, sales force and team members.
• Perform marketing- related activities to promote business growth.
• Contacting KIS clients for review of accounts and issue resolution.
• Cross train and back up on various functions within the Service and Support teams.
• Project involvement and/or assignments from management as required.

Benefits

• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
• Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED