Investigator

State of Ohio • Lebanon, OH

4d • Onsite

About The Position

This position is a regulatory position within the OCSEA/AFSCME bargaining unit. The Investigator will work in a regulatory capacity to ensure the racino is following rules, regulations, laws, and standard operating procedures. This role ensures racino operations comply with all statutory and administrative provisions. Responsibilities include responding to incidents, completing reports, maintaining a compliance database, conducting background investigations on racino employees, and facilitating the licensing process for racino gaming employees. The position also involves providing customer service to patrons and staff, congratulating jackpot winners, observing and creating Intercept Accounts for winners, assisting patrons with the Time Out Ohio Program, using surveillance equipment to monitor Video Lottery Terminals (VLTs), monitoring floor drops and VLT floor moves for compliance, receiving and verifying incoming VLTs, and verifying VLTs for removal. The role requires working as a team player, learning Lottery-specific software, and potentially working in a 24/7 environment. The position is non-exempt and eligible for overtime.

Requirements

• 30 months training or 30 months investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months experience conducting investigations &/or inspections; valid driver’s license.
• 30 months training or 30 months experience as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Equivalent of Minimum Class Qualifications for Employment noted above.
• Resume as an attachment with online employment application.
• Submit ADM-4268 (Civil Service Application) to the Ohio Lottery, Office of Human Resources, no later than 11:59PM of the posting deadline date listed.
• All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.
• In compliance with federal law, all persons hired will be verified for identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant.
• If an interview is offered, supporting documentation/paperwork (e.g., college transcripts, DD Form 214 for veterans, copy of pertinent license or certifications, etc.) will be required at the time of the interview.
• New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.
• Employment contingent upon successful completion of a criminal background check as required by Section 3770.02(D) of the Ohio Revised Code.
• Conviction of a felony, or a misdemeanor of the first, second or third degree, which involved gambling, fraud or misrepresentation, theft, or any crime of moral turpitude, prohibits an applicant from being selected for this position, as long as the record of the conviction has not already been sealed. ORC 3770.021
• Conviction of a felony involving fraud, deceit, or theft prohibits an applicant from being selected for this position, as long as the record of the conviction has not been reversed, expunged, or annulled. ORC 2961.02

Nice To Haves

• Job Skills: Investigation, Customer Service, Evidence Collection, Security, Surveillance, Basic Documentation, Attention to Detail, Customer Focus, Problem Solving

Responsibilities

• Work in a regulatory capacity and ensure the racino is following rules, regulations, laws and standard operating procedures.
• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents occurring on site, complete reports and maintain a compliance database for reports of suspicious activity, unusual incidents, and all other reportable incidents.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enroll in the Time Out Ohio Program and provide program information.
• Use surveillance equipment and ensure proper surveillance coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedure.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedure.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, description of the machines, and manufacturer name.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work as a team player to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Work in a location that is open 24 hours per day/7 days per week.
• Perform other duties and work on special projects.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree