Investigator

SeaWorld

4d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! PT Security Investigator - Busch Gardens Williamsburg

Requirements

Must be at least 19 years old.
Must have at least a high school diploma or equivalent.
Two (2) years of industry experience dealing with retail sales loss prevention
Strong investigative skills related to shoplifter apprehensions.
Applicant must be able to verify their loss prevention experience
Must have valid driver’s license and be able to obtain a SEA drivers’ license.
Must have or become CPR, AED and First Aid certified
Must have a working knowledge of the English language with excellent verbal and written communication skills.
Must possess basic computer/Window’s software knowledge
Must be able to write comprehensive and accurate reports based on observations and interviews.
Effectively manage conflict both verbal and physical
Must pass background screening and relevant written security exams.
Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Responsibilities

Detect and contact shoplifters following the five elements of apprehension
Perform guest surveillance to detect and deter vandalism, unauthorized vending, and sexual predators while blending in with park guests
Conduct personnel surveillance in support of investigator or uniform security activities
Complete written reports on all activity
Assist in other areas of the department with tasks and duties when needed
Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests.
Works as part of a team to increase productivity and while providing excellent guest service.
Provides excellent guest service to guests and employees.
Maintains a professional appearance that meets SEA grooming standards.