Investigator - Lafayette, LA

Laborde Earles • Lafayette, LA

2d • Onsite

About The Position

Grow with us! We are featured in Inc. Magazine's prestigious 2023 Inc. 5,000 Fastest-Growing Private Companies List and are the 25th fastest-growing private company in the entire state of Louisiana! Do you find satisfaction in helping people and making a difference in their lives and the lives of their communities? Laborde Earles is committed to providing quality representation to our clients and being fully attentive to their needs, which starts by providing the same favorable environment for our team members. Join us in standing up for our clients, with our community, by our work, and beside each other! The Opportunity Expanding Personal Injury Law Firm is seeking a personable and service-oriented Investigator to create a welcoming first impression for prospective clients. In this role, you will meet with potential clients, guide them through the sign-up process, gather case information, and, when needed, assist with transportation to appointments. We're looking for an empathetic, self-motivated professional with experience in sales, customer service, or client relations who excels at building trust and delivering an exceptional client experience. As part of our Investigator Team, you will play a key role in helping qualified leads become valued clients. This position requires excellent communication skills, professionalism, and availability for a rotating on-call schedule for evenings and weekends.

Requirements

• Excellent oral and written communication skills
• Attention to detail and accuracy
• Confidentiality and strong judgment
• Problem analysis and problem-solving
• Valid driver’s license
• Willingness to perform any/all tasks as assigned by handling attorney, supervisor and/or firm leadership in support of the firm’s growth and success
• High school diploma or equivalent
• 1-3 years general clerical, sales and/or customer service experience in a high paced office
• Driving for up to 4 hours at a time
• Must be able to stand up for 30 minutes at times
• Must be able to work weekends and evenings as needed

Responsibilities

• Sign up new cases.
• Meet with potential clients and complete intake paperwork.
• Demonstrate ability to converse with varying client personalities to collect pertinent details.
• Demonstrate the highest level of customer service.
• Fully investigate accident scenes, take photographs, obtain accident reports and insurance information and verify all parties by requesting documentation.
• Obtain witness statements if applicable.
• Report outcome of intake appointment to appropriate office staff in a timely manner.
• Provide general office and intake support.
• Act as backup to intake team whenever sign up schedule allows.
• Assist with maintaining data integrity on intakes and associated records.
• Maintain a minimum of 30 sign up packets with current version of all documents.
• Maintain stock of the assigned copy machine and intake fridge and proper shredding and disposing of assigned shredder box and bin contents.
• Complete various job-related errands for all positions in the firm.
• Provide back up for absent support staff.
• Travel to other office locations to deliver inter-office envelopes and other job related items or packages.
• Assist with management of intake referrals.
• Provide general office maintenance on an as needed basis.
• Additional responsibilities as assigned by Intake Team Lead, Investigator Team Lead or firm leadership.
• Maintain assigned Laborde Earles vehicle(s).
• Bring vehicles for routine maintenance and cleaning.
• Keep track of mileage and schedule oil changes and tire rotations when appropriate.
• Maintain cleanliness of assigned vehicles (interior and exterior) so that they are presentable to clients at all times.

Benefits

• Company-paid Short-term disability & Life/AD&D
• Health, vision, dental, long-term disability, critical illness, and additional life insurance policies upon eligibility waiting periods
• 401(k) upon eligibility waiting periods
• PTO, paid holidays (10), and paid maternity leave
• Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED