Investigator

Insurance Council of BC•Vancouver, BC

3d•CA$98,000 - CA$105,000•Hybrid

About The Position

The Investigator is responsible for conducting investigations of licensees (includes individual licensees and agency licenses) and applicants pursuant to their obligations to Council.

Requirements

Minimum 3 years of experience in insurance and/or financial services, and investigation experience
University degree, or equivalent education and/or experience
Proficiency in MS Office desktop applications (Word, Excel, PowerPoint)
Valid B.C. driver’s licence and use of a personal vehicle
Conflict resolution and negotiation skills
Demonstrated analytical and judgment skills
Excellent oral and written communication skills
Excellent organizational skills and attention to detail
Ability to work with several concurrent tasks, and the flexibility to work with changing priorities and deadlines
Ability to obtain information and establish rapport

Nice To Haves

Insurance or financial services certification (such as CAIB, CIP, CFP or CLU) is an asset

Responsibilities

Conduct investigations by gathering and analyzing information and recommending courses of action.
Conduct interviews and research, take statements, review records and other correspondence, issue production orders and document evidence in an admissible manner and in accordance with the standards of fairness.
Work jointly with other Investigators and other Insurance Council staff.
Prepare investigation reports, cautionary or other correspondence on behalf of Council.
Discuss investigations with legal counsel and help present files before Council members.
Administrate investigations including opening and closing files, recording evidence, and logging activities.
Respond to complainants, licensees, and other parties verbally and in writing, explaining Council’s jurisdiction and action taken in regard to an investigation.
Communicate with the public and industry members on proper practices and governing requirements.
Liaise with Council staff, Council members, legal counsel, and other parties, such as other regulatory bodies.
Testify at Council hearings and other proceedings as required.
Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
Assist the Manager as required.