INVESTIGATOR SUPERVISOR - SES - 64003766

State of Florida • Tampa, FL

4d • $47,688 - $49,668 • Onsite

About The Position

This is a full-time SES position in the Investigative Services Unit – Tampa Field Office, within the Division of Medical Quality Assurance, Bureau of Enforcement. The incumbent is responsible for supervising investigators by planning, organizing, staffing, training, motivating, and overseeing the personnel and operations of the office. This role involves more than 50% supervisory responsibilities and is performed under supervision through conferences and review of accomplishments. The position requires the ability to hire and select staff, develop performance plans, conduct appraisals, direct work, approve leave, and take disciplinary action. The supervisor will also conduct quality control of files, review electronic document queues, upload final investigative reports, and supervise investigations of complaints against Health Care Practitioners regulated by Florida Statute 456. Regular meetings with personnel are expected to assess progress, provide guidance, and solve problems, with fair and effective disciplinary action applied as needed. The role includes reviewing and assigning cases, advising subordinates on policy changes, delegating tasks, conducting investigations and inspections to assist staff, evaluating evidence, and preparing reports. The supervisor will also assist the Investigation Manager with complex projects, ensure timely and objective performance reviews, and maintain adequate office supplies and equipment. Recruiting, interviewing, and hiring experienced personnel are key functions. The position has security access to Facebook for research purposes only during investigations. Additionally, the incumbent will answer public inquiries, make referrals, conduct public speaking engagements, and establish professional contacts to further the department's goals. Press inquiries will be referred to the Public Information Office. Other related duties as required.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; ability to establish and maintain effective working relationships with others; knowledge of healthcare industry and healthcare practice standards; knowledge of medical records; interview skills; knowledge of basic investigative techniques, court procedures and requirements; ability to evaluate evidence; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training.
• Three (3) years of professional experience conducting regulatory inspections or law enforcement investigations
• One (1) year of supervisory experience may substitute for one year of investigation/inspection experience.
• Must be physically present in the office to effectively perform job duties and responsibilities.
• Must have a valid driver license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.
• Must have current authorization to work in the United States without employer sponsorship.
• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bachelor’s degree from an accredited college or university in a related field of study
• Professional experience as described above can substitute on a year-for-year basis for the required college education.

Responsibilities

• Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing their work, approving leave, and taking disciplinary action as appropriate.
• Conducts comprehensive quality control of files which includes daily review of electronic document queues and uploading final investigative reports to improve efficiencies in line with our strategic priorities.
• Supervises the investigation of complaints lodged against Health Care Practitioners, regulated by Florida Statute 456.
• Meets with assigned personnel on a regular basis, at least weekly, to assess progress, provide guidance and solve problems. Applies discipline to assigned personnel in a fair and effective manner.
• Reviews and assigns cases to investigators.
• Advises subordinates of all policy and procedural changes.
• Delegates when appropriate, assignment, review and quality control of cases, evidence control and other related work.
• Conducts investigations and inspections to assist subordinate investigative staff.
• Evaluates evidence of investigations and prepares reports of findings.
• Receives and reviews all field area investigative reports to determine affected financial statutes and regulations and to make recommendations on courses of action.
• Assists Investigation Manager with assigned complex projects.
• Conducts or assures training is conducted on a regular basis and in accordance with policy and procedure for all assigned personnel.
• Assures Review and Performance Plans are performed on time and are done objectively and fairly to assure achievement of performance standards/expectations. When appropriate, assures performance improvement plans are made on employees falling below standards.
• Assures the office is adequately supplied and furnished with the necessary equipment, property, and forms to accomplish its mission and assures all property is maintained according to policy and procedure.
• Assures office is staffed by experienced personnel through recruiting, interviewing, and hiring in accordance with the Department's policies, procedures, and goals.
• Answers public inquiries, makes referrals, makes public speaking engagements, and makes professional contacts to further the goals and mission of the Department. Refers press inquiries to the Public Information Office.
• Performs other related duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree