Investigator II

State of Delaware•Dover, DE

15h

About The Position

This position supports the Fire Commission through activities including ambulance inspections, hearing and appeal investigations, ambulance and company licensing, investigating EMS and fire service complaints, responding to inquiries about ambulance regulations, staying current on state codes and regulations, and representing the Commission at job-related meetings. The Investigator conducts investigations of alleged or probable violations and compliance issues by identifying, obtaining, verifying, and analyzing relevant information and evidence. The role involves collecting and evaluating records and other evidence, interviewing relevant parties, explaining and ensuring compliance with applicable laws and regulations, evaluating facts and recommending or taking appropriate action, documenting investigative interactions, and preparing reports. The Investigator may present or testify about evidence before boards, commissions, administrative bodies, or courts, and may conduct surveillance, undercover investigations, and on-site inspections or make arrests and obtain search warrants as applicable.

Requirements

One year of experience conducting investigations, which may include interviewing people to obtain confidential information, gathering evidence, and documenting findings.
One year of experience collecting, evaluating, and analyzing relevant information to make recommendations concerning alleged or probable violations of state or federal laws, rules, and regulations.
One year of experience providing clear, prompt, and accurate information to respond to and resolve complaints.
Six months of experience in civil, criminal, or administrative proceedings, such as providing testimony before boards, commissions, or authorities; preparing evidence or sworn statements; or managing and prioritizing cases.
Applicants must be legally authorized to work in the United States.

Responsibilities

Support Fire Commission activities, including ambulance inspections, hearing and appeal investigations, and ambulance and company licensing.
Investigate EMS and fire service complaints and respond to inquiries about ambulance regulations.
Stay apprised of state codes and regulations and represent the Commission at job-related meetings.
Investigate alleged or probable violations and compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.
Collect, control, and evaluate physical, financial, background, and other records, documents, and items as evidence.
Formulate questions and interview witnesses, complainants, victims, or other parties to obtain information and ascertain facts.
Interpret and explain applicable state and federal laws, rules, regulations, standards, policies, and procedures, and ensure compliance with them.
Evaluate available facts, make judgments, and recommend appropriate action to authorities, commissions, or technical supervisors; take enforcement action as necessary.
Use commercial and proprietary automated information systems, computer software, and the internet to research, document, verify, and report investigative or intelligence data and related information.
Document calls, emails, inquiries, interviews, and other interactions during investigations; may respond to hotlines.
Prepare and submit investigative reports documenting findings, supporting facts, and actions taken.
Testify and present evidence before boards, commissions, administrative bodies, or courts.
Provide customer service to internal and external customers and the public in person, electronically, or in writing, and communicate effectively with people across diverse backgrounds and abilities.
May conduct surveillance, undercover investigations, and on-site inspections; may make arrests or obtain search warrants related to an investigation.
May recommend subpoenaing information.