Consumer Complaint Investigator II
About The Position
The Division of Consumer Protection within the Department of Insurance assists consumers with insurance-related issues and handles complaints concerning health, life, auto, homeowners, and commercial insurance, as well as complaints about agents and agencies. The Consumer Complaint Investigator II performs professional-level examination, evaluation, and investigation of highly complex complaints involving potential violations of program laws and regulations. The role also mediates compliance violations when legal action is not appropriate and performs other duties as required. The position is based at 500 Mero Street, Frankfort, Kentucky. The agency may authorize telecommuting at times and may modify or terminate that arrangement. The position may involve irregular hours and travel for investigations and work in all types of weather. The position has an initial and promotional probationary period of six months, except as provided by KRS 18A.111.
Requirements
- Bachelor's degree from a college or university, or qualifying experience in investigating, auditing, consumer education, mediating, resolving complaints, or a related field substituted year for year; current or prior military experience may substitute for college on a year-for-year basis.
- Three years of experience in investigating, auditing, consumer education, mediating, resolving complaints, or a related field.
- Possess and maintain a valid driver's license before employment in this job classification.
- Maintain any required licensure, certification, or other credentials for the duration of employment.
- Be currently authorized to work in the United States for any employer.
Nice To Haves
- Experience in the insurance business.
- Experience in a regulatory environment.
- Experience analyzing and responding to consumer complaints.
- Attention to detail.
- Excellent verbal and written communication skills.
Responsibilities
- Investigate complex complaints concerning violations of Kentucky statutes and regulations through field investigations and interviews.
- Investigate, mediate, and resolve complaints through oral and written communications with the parties involved, and recommend corrective actions as needed.
- Respond independently to complex inquiries about insurance laws and regulations by drafting letters and memos and using form letters concerning insurance issues under Kentucky statutes and regulations.
- Prepare reports, charts, and other materials using the internal database to track, manage, update, and close complaints.
- Cooperate with other divisions within the Department of Insurance, other state departments of insurance, and the National Association of Insurance Commissioners.
- Follow departmental rules, regulations, and policies when conducting investigative work.
- Perform other duties as assigned.
Benefits
- Paid sick and annual leave and paid holidays.
- Training and career development opportunities.
- Educational and tuition assistance.
- Affordable health, dental, and vision insurance options, flexible spending accounts, and first-day health insurance coverage.
- Life insurance.
- Retirement benefits.
- Deferred compensation.
- Wellness incentive programs.
- Employee discounts on electronics, health and wellness, retail, travel, events, entertainment, services, and education.
- Telecommuting and flexible work schedules.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
