INVESTIGATOR II

State of Arkansas•Little Rock, AR

1d•$47,397 - $70,148•Onsite

About The Position

The DHS Investigator II works under the supervision of a DHS Supervisor/Investigator Expert. The DHS Investigator II is responsible for conducting eligibility investigations regarding recipients of the SNAP, Medicaid, and TEA programs which may or may not include suspected recipient fraud allegations. This position is governed by State and Federal Laws and Polices. The Investigator II is a versatile professional responsible for conducting thorough, unbiased investigations across a range of subjects—including internal compliance issues, employee misconduct, fraud, or other irregular activities. This role involves gathering, analyzing, and synthesizing information from varied sources in an attempt to uncover facts, recommend corrective measures, and support strategic decision-making. Whether working within the public or private sector, the Investigator II ensures that investigations are conducted with integrity, maintaining strict confidentiality and adhering to pre-determined legal and organizational standards.

Requirements

High School Diploma or GED.
Minimum of 4 Years of relevant investigative experience is required. This may include practical experience in law enforcement, corporate compliance, internal audit, or a similar investigative role.
Specialized certifications (e.g., Certified Fraud Examiner, Certified Forensic Investigator) may be required.

Nice To Haves

Bachelor's Degree in Business Administration, Public Administration, Personnel Management, or a related field; plus three (3) years experience in the area supervised or a related field.

Responsibilities

Performs preliminary eligibility investigations for alleged program fraud by contacting employers, neighbors, clients, property managers, etc. Interviews clients and compiles information to document evidence of possible program fraud.
Engages in field work such as residence verification, employer verification, neighbor verification, etc.
Reviews information obtained through investigation to establish suspected fraud.
Documents findings by completing forms and necessary paperwork to report conclusions on eligibility investigations.
Testifies at Court or Fair Hearings as needed concerning documented findings.
Performs and completes special investigations projects as required or assigned.
Performs other duties and/or responsibilities as required or assigned.
Initiate and execute comprehensive investigations into allegations, suspicious activities, or emerging issues.
Plan, organize, and execute investigations using a structured methodology, employing various techniques such as interviews, surveillance, and document reviews.
Gather relevant documents, physical evidence, and electronic records while ensuring the integrity of data.
Analyze findings to establish factual patterns and identify potential risks or deviations from established standards.
Prepare clear, concise, and detailed investigation reports summarizing methodologies, findings, and suggested corrective actions.
Maintain meticulous records of investigative processes, evidence logs, and follow-up outcomes for accountability and potential legal review.
Work closely with internal personnel, external agencies, or law enforcement when required to advance investigations.
Communicate effectively with a variety of assorted personnel by presenting findings in meetings, hearings, or court proceedings if necessary.
Ensure all investigation activities are conducted within the boundaries of relevant laws, regulations, and organizational policies.
Maintain a high level of integrity and confidentiality throughout the investigative process.
Stay updated on emerging investigative tools, techniques, and regulatory changes.
Propose enhancements to investigative protocols and best practices to improve overall efficiency and accuracy.