INVESTIGATOR 3

Arizona Department of Administration•Phoenix, AZ

1d•$24•Hybrid

About The Position

This position requires the investigator to evaluate each case for compliance with all Labor Department jurisdictional programs. This position conducts investigations mainly from the office; fieldwork is very limited, occurring only on an as needed basis. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Requirements

Investigative techniques and practices
Analyze business policies, employment, and wage payment agreements.
Research and apply applicable statues and rules.
Written and verbal communication.
Interview and mediation.
Logical and analytical.
Organizational skills.
Effectively manage multiple cases across various programs.
Basic computer skills.
Apply applicable statues and rules across all of the programs.
Effective written and verbal communication.
Manage adverse situations or disgruntled claimants and employers.
Solve complex problems and analyze issues.
Work under pressure.
Meet deadlines.
Work with others.
Listen.
Decipher factual and relevant evidence.
Work in a team and individual.

Nice To Haves

Investigation and caseload management experience

Responsibilities

Receive and evaluate wage, earned paid sick times, minimum wage, retaliation, youth labor, and payment compliance claim forms to determine the issues involved.
Contact the involved parties (employer & employee), both verbally and in writing, to obtain information, documentation and to clarify vague, arbitrary, or unresolved concerns.
Weigh evidence received to determine the outcome of the case.
Provide education and resources to ensure future compliance.
Render a written determination with findings of fact, conclusions and a final order based on the investigative evidence obtained and documented.
Providing a detailed accounting of their actions, conversations, and justifications to further support the written determinations.