Investigator 3 (Investigator 2 In-Training)

State of Washington • Thurston County – Tumwater, WA

1d • Hybrid

About The Position

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Investigator 3 (Investigator 2 In Training) position. This role is within the Legal Affairs Division and is based out of our Tumwater Office. This is an in-training opportunity that allows you to grow from a senior investigator role into an expert-level investigator, expanding your expertise in regulatory investigations, enforcement support, and administrative proceedings. The role involves investigating complex allegations involving insurance producers, agencies, insurers, Health Care Benefit Managers, and Pharmacy Benefit Managers operating throughout Washington State. Through investigative interviews, evidence analysis, legal research, and case development, you'll help ensure compliance with state insurance laws and protect consumers from unlawful insurance practices. This recruitment may be used to establish a qualified pool of candidates for Investigator 2 or 3 vacancies in the next sixty days. This is a Washington General Service position.

Requirements

• At the Investigator 2 level: Three years of professional experience conducting financial examinations and/or audits of companies, inquiries, or investigations of statutory violations OR One year as an Investigator 1 with a Washington state governmental agency or equivalent regulatory compliance (i.e., investigations, financial examinations and/or audits).
• “Experience” is defined as (a) gathering and analyzing relevant, highly technical data, (b) accurately interpreting and organizing this information, (c) appropriately applying the facts to legal statutes, and (d) preparing detailed reports with conclusions supported by evidence keyed to legal statutes. Such experience may be gained through the following types of work functions: conducting financial examinations and/or audits or investigations of legal violations, review, analysis, and evaluation of insurance contracts or forms for compliance with laws and regulations; investigation and resolution of consumers complaints; professional work experience in areas such as regulatory examinations and regulatory compliance; and ability to conduct audit activities, summarize findings, and recommend corrective actions.
• Basic level Microsoft Word and Outlook skills.
• At the Investigator 3 level: Five years of professional experience conducting financial examinations and/or audits of companies, inquiries, or investigations of statutory violations OR Two years as an Investigator 2 with a Washington state governmental agency or equivalent regulatory compliance (i.e., investigations, financial examinations and/or audits).
• “Experience” is defined as (a) gathering and analyzing relevant, highly technical data, (b) accurately interpreting and organizing this information, (c) appropriately applying the facts to legal statutes, and (d) preparing detailed reports with conclusions supported by evidence keyed to legal statutes. Such experience may be gained through the following types of work functions: conducting financial examinations and/or audits or investigations of legal violations, review, analysis, and evaluation of insurance contracts or forms for compliance with laws and regulations; investigation and resolution of consumers complaints; professional work experience in areas such as regulatory examinations and regulatory compliance; and ability to conduct audit activities, summarize findings, and recommend corrective actions.
• Basic level Microsoft Word and Outlook skills.

Nice To Haves

• Investigative experience involving the insurance industry
• Familiarity with Title 48 RCW and Title 284 WAC.
• Qualifying investigative experience that was performed within the past three years.
• Experience in reading, analyzing and interpreting complex agreements and contracts; especially insurance contracts and agreements.
• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to pass the oral proficiency assessment by the American Council for the Testing of Foreign Languages (ACTFL).

Responsibilities

• Conduct complex regulatory investigations involving potential violations of Washington insurance laws and regulations.
• Review complaints and allegations, identify applicable legal requirements, and develop investigative strategies.
• Gather, analyze, and evaluate evidence through interviews, document reviews, and legal research.
• Conduct interviews with complainants, witnesses, and subjects to obtain relevant facts and evidence.
• Draft investigative correspondence, document requests, notices of investigation, subpoenas, and witness statements.
• Analyze complex financial, insurance, and business records to determine compliance with state laws and regulations.
• Prepare comprehensive investigative reports, findings, and recommendations for enforcement action.
• Maintain accurate case files, evidence records, and chain-of-custody documentation.
• Collaborate with attorneys, investigators, and regulatory staff throughout the investigative and enforcement process.
• Present investigative findings and provide testimony during administrative proceedings when required.
• Stay current on emerging insurance industry issues, regulatory developments, and investigative best practices.
• Contribute to special projects, training initiatives, and other agency priorities as assigned.

Benefits

• Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Tuition reimbursement
• Public Service Loan Forgiveness
• Free parking (Tumwater)
• Public transportation pass (Thurston County)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree