Investigator 2

State of Oregon • Portland, OR

23h • Hybrid

About The Position

Investigator 2 with the Oregon Medical Board. The Oregon Medical Board is looking for an individual with investigations experience and a strong background in customer service to join our fast-paced agency as the new Investigator 2 and serve as a member of our Investigations and Compliance team. This announcement is for a full time, permanent position, with some flexibility in work schedule and remote working. This is a union represented position and is covered by a collective bargaining agreement. The OMB understands the necessity of work-life balance and fosters a culture that supports it. Our office is on the waterfront in beautiful downtown Portland, overlooking the Willamette River, and great view of Mt. Hood. Numerous public transit options are within quick and easy access. Community is a strong focus within the agency and ensures our staff feel included and supported in all aspects of their work. The mission of the Oregon Medical Board (OMB) is to protect the health, safety, and wellbeing of Oregon citizens by regulating the practice of medicine in a manner that promotes access to quality care. The OMB licenses, regulates and investigates Oregon medical doctors, doctors of osteopathic medicine, podiatrists, physician associates and acupuncturists. Collectively, they are referred to as “licensees.” The Board licenses, monitors, disciplines and educates its licensees to assure their fitness and competence to serve the people of Oregon. For more information about the OMB, visit our website. This recruitment will be used to establish a list of qualified candidates to fill the current vacancy, and may be used to fill future vacancies as they occur.

Requirements

• Two years of recent (within the last five years) investigative experience which included gathering facts, collecting evidence, examining records, and conducting interviews to verify or disprove claims of suspected law violations.
• College level courses in law enforcement, criminal justice, law, accounting, or auditing, or a closely related field may be substituted on a year-for-year basis for up to one year of the required experience.

Nice To Haves

• Experience documenting gathered facts and evidence.
• Past customer service experience preferably in public safety, health care or related fields.
• Demonstrated skill in critical thinking.
• Excellent communication skills related to listening and responding with empathy
• Ability to be on the phone for extended periods.
• Express a positive work attitude in a team working environment.
• Experience and knowledge applying statutes, rules and procedures.
• Ability to understand expectations and respond accordingly.
• Ability to focus on critical information and devise strategies for positive outcomes.
• Professionally able to break contact with a caller without generating conflict.
• Ability to be respond in a timely with information, and document contacts.
• Understanding the importance of accurately documenting investigative information.

Responsibilities

• Serve as the initial point of contact for citizens, patients, licensees and other agencies that may be seeking information regarding Board functions.
• Evaluate incoming information to determine potential risk to public.
• Review written complaints and receive verbal complaints against licensees of the Board and provide an appropriate response or refer to another agency when applicable.
• Enter complaint information into the database.
• Provide instruction on how to file Board complaints and educate individuals on the investigative and compliant processes.
• Engage with individuals who are dissatisfied with the health care system or disappointed with an action taken by the Board and are irrational, angry or impaired.
• Monitor, respond, and document complaint emails and phone calls.
• Draft documents regarding information received over the phone regarding possible violations of the Medical Practice Act.
• Evaluate complaints and participate in the Intake Review Process.
• As directed by the Investigation Manager, conduct preliminary and malpractice investigations.
• Create summaries outlining the information discovered and how the information was obtained.
• Review complaints, statements and investigative information and determine if additional information is needed.
• Establish working relationships with other health care boards, law enforcement agencies, and other agencies to collaborate on specific investigations.
• Assist the Compliance Section with monitoring compliance of licensees on Orders or Agreements with the Board.
• Create compliance summaries for licensees requesting termination or modification of Orders or Agreements with the Board.
• Monitor, document, and respond to complaint email box and complaint phone line messages and forward messages as appropriate.

Benefits

• Work/life balance
• 11 paid holidays a year
• generous leave including paid sick leave, vacation, and personal leave
• comprehensive medical, dental, and vision plans for the employee and their qualified family members
• Membership in our pension and retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree