Investigative Technician

State of Utah Office of the Governor•Salt Lake City, UT

2d•$19 - $20•Hybrid

About The Position

The State of Utah Department of Commerce, Division of Professional Licensing (DOPL) is looking for an Investigative Technician. This position processes complaints, answers questions, and assists the public regarding the laws and rules of DOPL regulated professions. Telework is not available during the initial training period (approximately 3-5 months). Following training, up to 3 days of telework may be approved if eligibility requirements are met. The agency provides oversight of business registrations, trademarks, Uniform Commercial Code filings, occupational licensing, consumer protection, public utilities, securities, real estate, and residential mortgage lending.

Requirements

The ability to attend the initial training period in-person at our Salt Lake City office.
1 year of office, clerical, or customer service experience
Practical experience using Microsoft Office (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Drive)
Ability to handle public-facing customer service, answer phone inquiries, and draft professional emails/written correspondence.
Experience managing file systems, data entry, operating standard office equipment, and maintaining strict confidentiality with sensitive records
Deal with people in a manner which shows sensitivity, tact, and professionalism.
Operate office equipment.
Communicate fluently in English.
Maintain confidentiality.
Understanding of agency objectives, organization, structure and mission.
Plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines.
Knowledge of research methods, techniques, and/or sources of information.
Understanding of proper grammar, spelling and punctuation.

Nice To Haves

Advanced Microsoft Excel / Google Sheets / Adobe Pro, and case management (Salesforce/MLO) software experience.
Familiarity with Utah Code, Administrative Rules, Administrative Proceedings, and Utah’s Division of Professional Licensing.
Background in paralegal studies, coursework in criminal justice, or previous background checking experience.

Responsibilities

Reviewing, evaluating, and processing complaints per statute, rule, and established policies and procedures.
Responding to telephone, face-to-face, and written inquiries.
Maintaining and demonstrating a working knowledge and understanding of all laws, rules, and policies/procedures relating to assigned position.
Demonstrating a working knowledge of basic computer skills and agency-used software applications.
Entering data, accurately, into agency software.
Writes or drafts correspondence, reports, documents and/or other written materials.
Verifies data entry by comparing the source document against input data, utilizing automated verification system, using dual entry or other verification technique.
Maintains and/or creates case files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
Edits written material for accuracy, format, and arrangement of material.
Reviews data, records and files for detail and accuracy.
Monitor, track and follow up on documentation, case files or other assignments to ensure appropriate timelines are met and action completed.

Benefits

This position is eligible for a full benefits package.
Job Stability: Enjoy the security and reliability of employment within a well-established organization.
Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
Compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).

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