Investigative Support Associate

Cisive • Remote - Maryland, MD

8d • Hybrid

About The Position

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence. This role engages with candidates to ensure compliance and all supporting documentation is obtained for background screenings. They provide support to candidates through the background screening process.

Requirements

• Prior customer service experience, including high-volume inbound calls.
• Experience responding to escalated calls/customer complaints and providing resolutions.
• Knowledge of the FCRA and able to pass FCRA Basic Certification Program.
• Ensure adherence to policies, regulations and processes, ability to exercise sound judgement and reasoning and resolve problems.
• Superior communication skills.
• Proficient in Microsoft Word and Excel, email, internet and computer-based applications.
• Time management skills, the ability to multi-task and attention to detail.
• Strong computer and typing skills.
• Ability to communicate clearly and exchange accurate information constantly.
• Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 10 lbs.

Nice To Haves

• Required to obtain FCRA certification and maintain basic certification.

Responsibilities

• Engage candidate for supporting documents or information pre-background screen.
• Assist candidate with dispute or consumer statement portion.
• Utilize in-house system for input of information to the lead.
• Supports the RFI process via email or phone contact.
• Explain process to candidates, guiding them through the system.
• Take inbound calls from candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed