Investigative Monitoring Administrator

State of Colorado•Denver, CO

3d•Remote

About The Position

The Investigative Monitoring Administrator works in the Provider Services Unit and Provider Performance Unit within the Colorado Department of Human Services’ Division of Child Welfare. The position is the second-level authority overseeing the Mental Health Designation Specialist and two Investigative Monitoring Teams responsible for monitoring and investigating licensed child care facilities, agencies, day treatment programs, and Applied Behavior Analysis clinics and facilities throughout Colorado. The role collaborates with providers, counties, state agencies, stakeholders, and the public on regulations, policies, statutes, and practices, and assists the Provider Performance Manager with adverse actions when necessary. The Administrator leads program administration and strategic planning, ensuring monitoring practices comply with applicable rules, regulations, and state and federal laws. The position evaluates workflows and team performance, recommends improvements, supports implementation of policies and directives, conducts data analysis and research, and develops and refines review instruments. It also conducts regular fieldwork, monitors regulatory compliance, provides technical assistance and training, and collaborates with internal and external stakeholders on policy and rule changes. The position directly supervises the Mental Health Designation Specialist-SSV and two Social Services Vs, who each supervise five Monitoring Specialists. Responsibilities include coaching and problem-solving with staff, evaluating performance, supporting workplace equity and development, reviewing Critical Incident Reports, and ensuring quality assurance processes are followed. The Administrator also identifies systemic problems and develops solutions and training protocols to improve provider compliance and child safety. In support of the Provider Performance Manager, the Administrator helps manage adverse actions, including fines, summary suspensions, probation, license revocations, and appeal hearings. The role may serve as an expert witness, work with the Office of the Attorney General, assist with legal documentation, advise management on interventions, and develop plans to address safety risks and persistent non-compliance. The position is designated as 100% remote, but requires frequent in-state travel and may require overnight or extended travel.

Requirements

Nine years of relevant experience in an occupation related to the work assigned, or a combination of related education and/or relevant experience totaling nine years.
Current, valid, unrestricted Colorado Driver’s License.
Auto insurance and ability to use a personal vehicle for frequent work-related travel.
Ability to maintain a home office and internet service; phone service may also be needed.
Successful completion of applicable background checks and screenings, including CBI name and fingerprint checks, court and fraud database checks, reference checks, applicable license verification, drug screening, and required child- or adult-contact checks.

Nice To Haves

Bachelor’s or graduate degree from an accredited college or university in Public Administration, Psychology, Social Work, Childhood Development, Sociology, or a closely related field.
Public- or private-sector experience related to Child Welfare, such as residential, casework, or child placement agency experience.
Experience working with attorneys, legal departments, and/or court systems.
Knowledge of Volume 7 licensing regulations and experience interpreting statutes.
Skill in interpreting and enforcing regulations.
Skill in completing legal paperwork.
Ability to establish collaborative partnerships and effective working relationships with diverse internal and external customers and public and private stakeholders.
Experience completing investigations.
Skill in interviewing children and adolescents, including those with complex-traumatic backgrounds.

Responsibilities

Oversee the operations of the Mental Health Designation Specialist and the Investigative Monitoring and ABA Investigative Monitoring Teams.
Ensure monitoring practices comply with applicable rules, regulations, statutes, and state and federal laws.
Audit workflows and team performance, recommend operational improvements, and support implementation of policies and directives.
Conduct data analysis, evaluations, research, and project studies; develop and refine review instruments for monitoring specialists.
Conduct fieldwork and engage with providers to assess monitoring and evaluation processes.
Monitor regulatory compliance and address non-compliance through direct communication, technical assistance, consultation, and training.
Collaborate with internal and external stakeholders to support policy and rule changes and strategic planning for provider monitoring.
Assist the Provider Performance Manager in drafting and implementing Standard Operating Procedures.
Directly supervise the Mental Health Designation Specialist-SSV and two Social Services Vs, and oversee the teams under their supervision.
Meet with supervisors and staff to resolve issues, review progress toward goals, and support policy and process development.
Evaluate direct reports under Department performance management processes and support staff development and workplace equity.
Report unit concerns and performance issues to PSU management, recommend solutions, and support corrective actions and performance evaluations.
Review investigative monitoring processes and coordinate with other unit administrators to improve consistency and efficiency.
Review the quality of Critical Incident Reports, support quality assurance, and assign reports to the appropriate Monitoring Specialists; immediately report egregious incidents to the Provider Performance Manager.
Identify systemic issues in the provider network and monitoring teams and develop targeted solutions and training protocols.
Troubleshoot escalated issues and apply complex rules, laws, and organizational policies to nuanced situations.
Support the adverse action lifecycle, including fines, summary suspensions, probation, license revocations, and appeal hearings.
Assist with drafting and finalizing Data Views and Arguments Letters and provide recommendations on interventions for persistent violations.
Develop strategic plans to mitigate safety risks and address systemic provider non-compliance.
Hold pre-action meetings with PSU Management regarding founded child abuse and neglect findings and adverse-action recommendations; manage related documentation and next steps.
Perform other duties assigned by Division leadership.

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401(k) and 457 plans
Medical and dental health plans
Employer-supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year, plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Flexible schedules, training, and other work-life programs
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program