Investigative Analyst

The Providencia Group•El Paso, TX

1d•Onsite

About The Position

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results. We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action. At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day. Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact. The Investigative Analyst conducts detailed research, analysis, and case reviews to identify fraud, assess risk, verify identities, and support investigative decision‑making. This role evaluates information from multiple data sources, applies investigative techniques, and prepares clear, well‑supported findings to assist leadership, partner agencies and stakeholders. The Investigative Analyst ensures accuracy, compliance, and integrity across all investigative processes. This role is responsible for managing case escalations, ensuring that cases are handled with the appropriate level of urgency and coordination, ensuring effective resolution and effective reporting.

Requirements

Possess a bachelor’s degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
Three (3) years of relevant experience in conducting fraud investigations, ID and document vetting, using behavioral analytics and investigative techniques to identify fraudulent, criminal, or nefarious activity and/or experience with fraud detection software, databases and case review processes, or data analysis.
Bilingual in English and Spanish
Experience in investigations, fraud detection, background checks, intelligence analysis, or a related field.
Strong analytical skills with the ability to interpret complex data and identify risk indicators.
Proficiency with investigative databases, fraud‑detection tools, and case‑management systems.
Familiarity with federal child‑welfare standards, or similar regulatory frameworks.
Excellent written and verbal communication skills, especially in summarizing investigative findings; effectively interact with different departments, employees, multiple levels of management, and clients.
Ability to manage sensitive information with discretion and maintain high confidentiality standards.
Ability to manage high‑volume caseloads while maintaining accuracy and meeting strict deadlines.
Must be committed to providing outstanding customer service.
Must possess strong computer skills in MS Office, including Excel, Word, Teams, SharePoint
Proven experience and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks
Ability to work independently in the field and exercise a high level of confidentiality
Ability to type 55 wpm.
Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Ability to obtain/maintain a Security Clearance.
Favorable credit check for all cleared positions.
Successfully pass a background investigation, drug screen.
US Citizenship or Permanent Residency
Must have mobility to attend meetings with other managers and employees.
Must be able to write, type and use a telephone system 100% of the time.
Sitting for prolonged and extended periods of time.

Responsibilities

Conduct comprehensive investigations using criminal history checks, identity‑verification tools, public records, and specialized investigative databases.
Analyze case information to identify discrepancies, fraud indicators, behavioral patterns, or potential criminal or nefarious activity.
Review documents for authenticity, accuracy, and consistency, including IDs, legal records, and supporting documentation.
Apply behavioral analytics, investigative methodologies, and risk‑assessment frameworks to evaluate individuals, documents, or case histories, to identify suspicious patterns, trends, or anomalies.
Identify red flags such as identity manipulation, document tampering, trafficking indicators, or inconsistent narratives in accordance with policies and procedures.
Escalate high‑risk or complex cases to supervisors or customer, following company protocols.
Prepare clear, concise, and well‑supported investigative summaries and reports for internal review or external stakeholders.
Proactively de-conflict to eliminate duplication of information where individuals may utilize multiple names, addresses and locations.
Maintain accurate case notes, documentation, and audit‑ready records in case‑management systems, to include uploading documents to ensure data is organized across multiple platforms.
Track investigative outcomes, trends, and patterns to support program improvements or risk‑mitigation strategies and communicate pertinent information.
Ensure all investigative activities comply with federal, state, and organizational regulations, including confidentiality and data‑handling requirements.
Coordinate with supervisors, analysts, law‑enforcement partners, and program staff to resolve discrepancies or obtain additional information.
Communicate investigative findings clearly and professionally to support decision‑making.
Ensures adherence to company and client policies and procedures.
Uphold strict standards for handling sensitive information, including PII and protected records.
Assist in the development of safety and fraud policies and procedures.
Assist in training or mentoring new staff on investigative tools, techniques, and procedures.
Perform other related duties as assigned.