Investigative Analyst I

Pennsylvania Office of Attorney General•Harrisburg, PA

2d•Hybrid

About The Position

The Safe2Say program aims to provide a secure and anonymous channel for Pennsylvania students, parents, teachers, and community members to report safety concerns, focusing on early intervention and prevention through awareness and education. The program manages reports received through a tip line, tracking dispositions, collecting data, and ensuring quality control. Safe2Say Analysts act as primary contacts for individuals with concerns regarding school safety or potentially hazardous situations in or related to Pennsylvania schools. They respond to service requests using various communication systems, including conventional phone, texting, email, and web interfaces, to gather information from the public, students, teachers, and school administrators. Analysts provide resources, references, or connect individuals with emergency response personnel based on the nature of the reported information. They assess situations, gather further details, and ensure appropriate and thorough responses from relevant agencies. This role requires a working knowledge of general law enforcement procedures and crisis line functions, with an emphasis on attention to detail, thoroughness, reliability, responsibility, and dependability.

Requirements

Bachelor’s Degree from an accredited college or university in Intelligence Analysis Studies, Criminology, Criminal Justice, or a related course of study OR Four years of relevant experience, knowledge, and skill that would enable the individual to perform the duties of the job OR Any equivalent combination of relevant education, training, and experience that would enable the individual to perform the duties of the job.
Working knowledge of general law enforcement procedures.
Working knowledge of crisis line functions.
Careful about detail and thorough in completing work tasks.
Reliable, responsible, dependable, and fulfilling obligations.

Nice To Haves

Opportunity to telework the remainder of the week, if desired and based on business need.

Responsibilities

Providing overall analysis and case-related support services for the Safe2Say tip line.
Engaging in active listening and problem-solving dialogue to fully understand situations.
Conducting two-way communication with individuals providing tips to the Safe2Say tip line.
Responding to text messages via a phone/web interface.
Utilizing a computer as a communication tool.
Responding to emails, mailed letters, and internet webpage messages.
Providing information and resources to individuals in various situations.
Notifying emergency response personnel as needed.
Researching and verifying information using various internet and research tools.
Conducting background research on persons, property, events, and vehicles related to Safe2Say leads using internal and external sources.
Researching databases such as CLEAN, JNET, PennDOT, and others to facilitate appropriate agency responses.
Monitoring various media to gather relevant information for Safe2Say Something referrals, Emergency Services, or investigations.
Answering requests for service to find and provide information to analysts and investigators.
Gathering information to support research projects or information requests.
Assisting in training others on procedures.
Receiving and processing all requests for School Contact updates in the Safe2Say Something database.
Entering call details or requests for updates/contact information directly into the system.
Collaborating with law enforcement or program partners to share information.
Determining appropriate follow-up when disposition reports are not received and contacting parties to achieve compliance.
Processing Pennsylvania Office of Attorney General arrest warrants.
Conducting data and social media checks to locate wanted PA OAG fugitives.
Providing information retrieval and data checks in support of PA OAG active cases and general intelligence services requests agency-wide when not actively engaged in school safety activities.
Handling new assignments as they are added to the section workload.
Providing information support to agents, research projects, and training.