Investigative Aide

DeKalb County•Decatur, GA

6d•Onsite

About The Position

The Investigative Aide performs a variety of administrative and support functions for the department. This role involves answering phones, assisting the public, processing documentation, maintaining records, researching data, utilizing crime information databases, communicating via radio, and managing supply inventories. The position requires strong organizational skills, attention to detail, and the ability to handle sensitive information with discretion.

Requirements

High school diploma or GED required.
One year of experience in customer service, data entry, or record processing.
Must possess and maintain a valid Georgia driver’s license.
Must possess and maintain certification as a Georgia Crime Information Center Basic Operator.

Responsibilities

Answers incoming telephone calls, providing information or assistance regarding department services, activities, forms, procedures, or other issues.
Performs customer service functions, greeting visitors, providing information or assistance, responding to routine questions and complaints, and directing visitors to appropriate personnel.
Processes a variety of documentation associated with department operations, including receiving, reviewing, recording, typing, and entering data into computer systems.
Maintains file systems, organizing and filing documents, retrieving/replacing files, scanning records, and shredding/destroying confidential or obsolete documents.
Researches, compiles, and monitors data and information pertaining to police operations using various sources such as department files, legal records, databases, and the internet.
Utilizes local and national crime information databases to enter and obtain information regarding tags, driver’s licenses, warrants, and criminal histories.
Monitors and communicates via two-way radio, providing information and assistance to officers and responding to requests for service or assistance.
Maintains inventories of supplies, forms, and equipment, ensuring availability and preparing purchase requisitions.
Prepares or completes various forms, reports, correspondence, criminal reports, case files, activity reports, subpoenas, and purchase requisitions.
Receives and reviews various forms, reports, correspondence, case files, incident reports, criminal histories, subpoenas, policies, procedures, manuals, and reference materials.
Communicates with supervisor, other County departments, the public, outside agencies, and other individuals to coordinate work activities, review status of work, exchange information, or resolve problems.
Operates a personal computer to enter, retrieve, review, or modify data using various software applications, and operates general office equipment.