Investigative Agent Supervisor

State of Ohio • Columbus, OH

11d • Onsite

About The Position

The Department of Developmental Disabilities (DODD) is a trauma informed care agency focused on implementing its core values and providing support to people with developmental disabilities. DODD oversees a statewide system of supportive services that focus on ensuring the health and safety, supporting access to community participation, and increasing opportunities for meaningful employment. The Columbus Developmental Center is accepting applications for an Investigative Agent Supervisor position, which is a full-time role.

Requirements

• For all “programmatic” positions, completion of undergraduate core program in one of following fields: mental health & developmental disabilities technology, social work or comparable field (e.g., child & family community services), special education, psychology or rehabilitation or 24 mos. exp. in development & implementation of treatment/ habilitation plans for persons who are mentally ill or developmentally disabled & working as part of interdisciplinary team to assess consumers'/residents' needs & abilities.
• 12 mos. trg. or 12 mos. exp. in state & federal regulations, standards & court orders governing care, custody, treatment, programming & environment of consumers/residents in mental health or developmental centers, or regulating drug treatment center operations or federally funded drug abuse services, or governing delivery of psychiatric services in adult correctional institution, or affecting community mental health programs (i.e., category of state & federal regulations, standards & court orders must be linked directly to type of facility & services being provided).
• For all “administration staff” positions, completion of undergraduate core program in business administration/management sciences or 12 mos. exp. developing goals, objectives, policies & procedures of operational unit or program of agency or firm & monitoring implementation of same.
• In addition to one of preceding categories (i.e., programmatic positions or administrative staff), 6 mos. trg. in supervisory principles/techniques or 6 mos. exp. scheduling, monitoring & evaluating personnel.
• 6 mos. trg. in budgeting or 6 mos. exp. determining budget needs & spending for operational unit or program of agency or firm.
• 6 mos. trg. in employee training & development or 6 mos. exp. writing training materials or conducting training.
• 3 mos. trg. in manpower planning or 3 mos. exp. scheduling personnel for adequate coverage & making staff projections.
• Knowledge of supervisory principles/techniques.
• Knowledge of federal & state regulations governing MUI/UI investigations.
• Knowledge of investigative methodology.
• Knowledge of public relations.
• Skill in Microsoft Office products (e.g., Word, Excel, Outlook, SharePoint, etc.).
• Skill in data analysis.
• Skill in report writing.
• Skill in staff supervision.
• Skill in communication with internal & external stakeholders.
• Ability to define problems, collect data, establish facts & draw valid conclusions.
• Ability to manage multiple priorities.
• Ability to lead staff & coordinate operations.
• Knowledge of Medicaid, licensure, and MUI/UI regulatory requirements.
• Knowledge of quality assurance principles.
• Knowledge of agency policies and procedures.
• Skill in auditing.
• Skill in documentation review.
• Skill in compliance monitoring.
• Skill in technical writing.
• Ability to evaluate program effectiveness.
• Ability to identify deficiencies.
• Ability to develop solutions.
• Ability to maintain accurate records.
• Knowledge of corrective action processes.
• Knowledge of incident prevention principles.
• Knowledge of interdisciplinary team functions.
• Skill in coordination.
• Skill in problem-solving.
• Skill in communication.
• Ability to analyze trends.
• Ability to recommend solutions.
• Ability to monitor outcomes.
• Ability to maintain professional objectivity.
• Knowledge of employee training and development.
• Knowledge of agency procedures.
• Knowledge of incident response protocols.
• Skill in training delivery.
• Skill in leadership.
• Skill in facilitation.
• Ability to communicate effectively.
• Ability to develop staff.
• Ability to collaborate across departments.
• Experience corresponding to type of complaints & alleged violations -Or equivalent of Minimum Class Qualifications for Employment noted above.
• Job Skills: Mental Health, Investigation
• Technical Skills: Investigation, Customer Service, Customer Research, Basic Documentation, Communications
• Professional Skills: Attention to Detail, Collaboration, Confidentiality, Leading Others, Analyzation, Problem Solving

Responsibilities

• Plans, directs & evaluates the facility-wide investigative and incident management system, including oversight of Major Unusual Incident (MUI) and Unusual Incident (UI) investigations.
• Establishes program policies & procedures.
• Supervises investigative staff and manages unit operations, scheduling, and workload distribution to ensure 24/7 coverage.
• Establishes investigative standards, protocols, and performance expectations to ensure compliance with applicable state and federal regulations.
• Analyzes MUI/UI data to identify trends, systemic risks, and root causes.
• Communicates findings to executive leadership and interdisciplinary teams to support risk mitigation and incident specific prevention recommendations.
• Serves as primary liaison to the Ohio State Highway Patrol and other external entities regarding investigative matters.
• Directs monitoring of regulatory compliance within investigative processes through case reviews, report audits, and tracking systems within investigative process to ensure adherence to MUI rule requirements, Medicaid standards, and licensure expectations.
• Evaluates quality, timeliness, and accuracy of investigations and written reports.
• Prepares investigative documentation and reports in support of Medicaid and licensure surveys.
• Identifies compliance risks and recommends and supports process improvements related to investigative practices to strengthen investigative practices and ensure audit readiness.
• In collaboration with executive leadership, contributes to development of Plans of Correction in response to investigative findings, audit results, and survey citations.
• Coordinates implementation and follow-up of corrective actions related to investigative and incident management processes.
• Monitors effectiveness of corrective actions to ensure sustained compliance and reduction of risk factors.
• Provides consultation to programmatic staff regarding incident-specific prevention strategies while maintaining objectivity and independence of the investigative function.
• Provides leadership and guidance to investigative staff through training, coaching, and performance management.
• Conducts training related to MUI rule requirements, investigative procedures, and internal reporting processes.
• Represents investigative services in executive meetings, committees, and interdisciplinary forums.
• Acts as Administrator on Duty as assigned.
• Participates in facility wide committees and activities, ensuring alignment with investigative responsibilities.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree