Case Start Up Case Manager

Lovely Law Firm Inc•Myrtle Beach, SC

58d•Hybrid

About The Position

The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.

Requirements

Experience in personal injury, legal intake, or case management preferred
Strong investigative, organizational, and communication skills
Ability to manage multiple cases in a fast-paced environment
Detail-oriented with strong documentation habits
Proficient in case management software and standard office tools

Responsibilities

Conduct detailed client interviews to gather facts related to incidents, injuries, and damages
Initiate insurance claims and verify coverage, adjuster, and claim details
Collect and secure key evidence (police reports, photos, witness information, statements)
Preserve all necessary evidence
Complete initial client contact within 24 hours of case assignment
Serve as the primary client contact during the investigation phase
Clearly guide clients through the intake process and next steps
Gather and document critical information, including: Medical treatment status, Property damage details, Lost wages and employment information, Photos and supporting documentation
Maintain consistent follow-up to obtain missing or incomplete information
Open, organize, and maintain case files in the case management system
Ensure timely requests for initial records (medical, incident reports, etc.)
Accurately document all case activity and communications
Identify potential liens, prior claims, and additional involved parties early
Prepare files for handoff to the Case Management or Demand team
Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction
Schedule initial attorney-client calls and assist with case evaluation needs
Coordinate with internal teams to ensure smooth case onboarding