Investigation Specialist

Merakey • Whitemarsh Township, PA

8h • Hybrid

About The Position

The Investigation Specialist conducts thorough reviews and investigations of incidents across Merakey programs to protect the safety, rights, and well-being of individuals served. This role helps reduce organizational risk by ensuring timely, compliant, and accurate investigations that support Merakey’s commitment to quality, integrity, and regulatory compliance.

Requirements

• Minimum of 2 years' related experience.
• Familiarity with ODP Certified Investigation process, current CI preferred but not required. Expectation is to obtain CI certification within 90 days upon hire.
• Verbal Communication: Conducts interviews, presents findings, and communicates professionally in all investigatory meetings.
• Time Management: Prioritizes tasks effectively to meet case deadlines and support departmental needs.
• Written Communication: Prepares clear investigation reports and maintains accurate case records in QCOMS.
• Objectivity: Remains impartial throughout investigations, including interviews, summaries, findings reviews, and improvement plan activities.

Nice To Haves

• Current CI certification preferred

Responsibilities

• Complete assigned investigations related to consumer quality of care, including allegations of abuse, neglect, exploitation, complaints, and peer review/death investigations.
• Conduct investigations across Individuals with Developmental Disabilities (I/DD), Adult Behavioral Health (ABH), and Children & Families Services (CFS) programs.
• Utilize the Quality & Compliance Organization Management System (QCOMS) to document case activity and support Quality & Compliance KPI requirements.
• Navigate and maintain compliance within the Enterprise Incident Management (EIM) system for ODP, OMHSAS, and internal Service Level Agreements.
• Coordinate and deliver investigation outcomes during scheduled Findings Calls with Operations, HR, and other internal stakeholders.
• Maintain timely, professional communication with the Incident Supervisor regarding case investigations and case management activities.
• Collaborate with Quality & Compliance teams—including Privacy, Quality, Safety, and Compliance—on related projects and initiatives.
• Apply knowledge of federal/state regulations, payer standards, contracts, and corporate policies to ensure accurate investigative practices and identify policy violations.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed