INVESTIGATION SPECIALIST I (OPBI) - 60066532

State of Florida•Jacksonville Beach, FL

8d•Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. This is a professional position responsible for conducting pre-eligibility and eligibility investigations for government assistance applicants/recipients as part of the Public Benefits Investigations Program. The person occupying this position works to ensure the Public Benefits Integrity Program is administered in conformity with federal, state and regional policies.

Requirements

Must be a current DCF ESS employee with a minimum of one year (12 months) as an Economic Self Sufficiency Specialist I or higher.
Knowledge of the DCF eligibility processes and procedures for TANF, SNAP, and Medicaid programs and expertise in FLORIDA and other DCF systems.
A copy of your valid state-issued Driver's License will be requested.

Nice To Haves

Knowledge of government assistance program objectives and policies; problem-solving techniques; training principles and practices; goal setting techniques; arithmetic.
Skill in operating a personal computer.
Ability to conduct fact-finding interviews; accurately prepare and maintain records and reports; work with a diverse range of people; adapt to change; deal calmly and effectively in high stress situations; compose documents or correspondence involving technical information; complex arithmetic operations.
Interpret and apply regulatory materials; prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively orally; apply ethical business practices.

Responsibilities

Reviews and analyzes government assistance cases (Cash, Food Assistance and Medicaid Assistance) suspected of containing or involving fraudulent information or activity which is identified using error prone profile. Reports findings and recommendations to Eligibility staff within 10 working days after the case is referred to the Benefits Investigations Unit so staff may correctly determine eligibility of the applicants requesting government assistance.
Interviews clients or collateral contacts in order to resolve inconsistent eligibility factors.
Prepares case for referral to Administrative Disqualification Hearing (ADH) and/or referrals to appropriate sources.
Enters data information into the BI System of Record.
Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate.
Completes other related duties as assigned.
May be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.