Investigation Analyst

CIBC•Toronto, ON

3d•Hybrid

About The Position

Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. As a Investigation Analyst within the Payment Investigations Department you will be processing various types of cash related transactions between CIBC and CIBC World Market accounts. The other main goal is to investigate and resolve any breaks in the broker/dealer bank accounts related to the processing of all cash transactions and daily balance/reconcile the respective accounts. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Please Note- Due to the nature of this role, a criminal record check will need to be completed at least annually for the purpose of enhanced screening.

Requirements

Be a Good listener and learn virtually from other team members and follow procedures.
Understand why and recognize potential problems and make good decisions.
Communicate proficiently both verbal and written in order to understand and handle requests from business partners and be able to effectively reply in an accurate and professional manner.
Enjoy helping and going the extra mile.
Be able to work well with others is a must.
Build respect and trust and enjoys working with others to resolve issues and complete the work.
Team collaboration is most important.
Passionate about people.
Find meaning in relationships, and surround yourself with a diverse network of partners.
Build trust through respect and authenticity.
Put our clients first.
Engage with purpose to find the right solutions.
Go the extra mile, because it's the right thing to do.
Understand that success is in the details.
Notice things that others don't.
Critical thinking skills help to inform your decision making.
Embrace and champion change.
Continuously evolve your thinking and the way you work in order to deliver your best.
Give meaning to data.
Enjoy investigating complex problems, and making sense of information.
Confident in your ability to communicate detailed information in an impactful way.
Values matter to you.
Bring your real self to work and you live our values - trust, teamwork, and accountability.
Business Operations
Escalation Management
Office Administration
Operations Management
Organizing
Policy Interpretation
Prioritization

Responsibilities

Processing various types of cash related transactions between CIBC and CIBC World Market accounts.
Investigating and resolving any breaks in the broker/dealer bank accounts related to the processing of all cash transactions.
Daily balance/reconcile the respective accounts.