Inventory Team Lead, Google Store Retail Williamsburg

Acosta • New York, NY

22h • Onsite

About The Position

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it! The Team Lead, Inventory will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.

Requirements

• Extensive knowledge of brand products and services.

Responsibilities

• Support the Assistant Manager, Inventory.
• Combine passion for great consumer service with inventory excellence to create a world class consumer experience.
• Serve as support for customer escalations, working to effectively and professionally resolve issues.
• Mentor employees on handling escalations.
• Have an extensive knowledge of brand products and services to effectively empower associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories.
• Lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit consumer needs.
• Work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships.
• Maintain morale.
• Provide the absolute best consumer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees