Sales Team Lead, Google Store Retail Mountain View
About The Position
The Sales Team Lead will be expected to support the sales associates by training, motivating, and coaching to create a radically helpful consumer experience in Google's retail store. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.
Requirements
- Extensive knowledge of brand products and services.
Responsibilities
- Support sales associates by training, motivating, and coaching.
- Serve as support for customer escalations and resolve issues professionally.
- Mentor employees on handling escalations.
- Promote the latest brand mobile devices, phones, tablets, wearables, and accessories.
- Recommend product and service solutions to fit customer needs.
- Work closely with brand and agency management, as well as store associates.
- Build and maintain strong relationships and maintain morale.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
