Inventory Support Technician (ITST2)

State of Washington•Thurston County – Olympia, WA

22h•Onsite

About The Position

The Department of Licensing (DOL) is seeking an IT Support Technician professional to join their Information Services Division (ISD) and provide technical support for the DOL Customer Support team. DOL is a highly visible state agency that serves over 6 million residents annually and collects significant revenue. The agency is committed to a culture of belonging, work-life harmony, and equitable access to services. This role is crucial for ensuring employees have the necessary technology tools to succeed, combining customer service, inventory management, technical troubleshooting, and cross-team coordination.

Requirements

Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, or averting hardware and software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware.
Two (2) years of experience doing inventory control including intake, management, and disposal.
One (1) year of experience in providing customer service and support.
One (1) year of experience in providing IT end-user support.
Six (6) months of using, editing, and creating technical processes related to lifecycle management documentation and actions.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions.
The ability to promote and support a respectful, equitable, and inclusive workplace for all employees.
The ability to promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Relevant education (Computer Science or closely related field) may substitute year for year for experience.

Nice To Haves

IT Certifications, including (but not limited to): CompTIA A+, CompTIA Fundamentals, CompTIA Network+
Additional higher education beyond the minimum.
Current or prior forklift certification.

Responsibilities

Receive, verify, track, and maintain inventory records for computers, monitors, and other IT equipment throughout the asset lifecycle.
Fulfill equipment requests by preparing, staging, distributing, and documenting technology assets across the agency.
Deliver friendly, timely technical support by troubleshooting hardware, software, and peripheral issues for internal customers.
Coordinate the recovery, transportation, and surplus of IT equipment while maintaining accurate inventory and disposition records.
Document service requests, technical issues, and resolutions to support efficient service delivery and knowledge sharing.
Travel to agency locations to deploy equipment, provide onsite technical support, and retrieve or replace technology assets.
Partner with vendors and internal IT teams to resolve equipment issues, coordinate repairs, and support technology initiatives.