Inventory Management Specialist

Defense Logistics Agency•Hill AFB, UT

13h

About The Position

The Inventory Management Specialist serves as the primary customer liaison for DLA- and non-DLA-managed items, ensuring timely order processing and access to product, account, and order information. The role monitors backorder reports and resolves, or assists in resolving, issues that do not meet customer requirements. It investigates, coordinates, and releases Sales Orders that impede automated processing; applies DLA expedite policies and procedures to accelerate supply-chain actions; and researches and tracks Stock Transfer Orders and replenishment actions to resolve backorders or expedite delinquent contracts affecting unfilled orders. The specialist coordinates with service representatives to identify alternate sources of supply, address customer requests, and advise on Sales Order changes. The position also collects, analyzes, and summarizes performance data related to agency and customer program goals, and leads forums and meetings to communicate improvements and gather feedback that enhances business and customer support operations. This is a set-schedule federal position, Monday through Friday, 0700–1530, and requires U.S. citizenship. The position is non-exempt under the Fair Labor Standards Act and is designated non-critical sensitive. It is a Defense Acquisition Workforce position requiring DoD certification and other requirements.

Requirements

Must be a U.S. citizen.
For the GS-11 level, one year of specialized experience equivalent to the GS-09 level or equivalent in federal service, military service, or the private sector is required, or qualifying education or a combination of education and experience.
Specialized experience analyzing and evaluating the efficiency and effectiveness of supply operations and programs.
Specialized experience providing extensive customer support and independently analyzing and resolving complex issues.
Specialized experience managing variables such as material availability, program relationships, and cost-benefit considerations.
Specialized experience developing guidance for applying supply policies, procedures, and methods across varied work situations and resolving implementation issues at lower levels.
Specialized experience with procurement regulations, emergency procedures, and their links to requisition processing, contracting, and inventory management to investigate and resolve customer concerns.
Applicants must meet applicable eligibility requirements, including time-in-grade for General Schedule positions, time-after-competitive appointment, minimum qualifications, and other regulatory requirements by the announcement's cut-off or closing date.
Education used to qualify must demonstrate the knowledge, skills, and abilities necessary for the work and be from a college or university accredited by an organization approved by the U.S. Department of Education.
Education may substitute for specialized experience with three years of progressively higher-level education leading to a Ph.D. or equivalent doctorate degree; transcripts or other supporting documentation must be submitted when using education to qualify.
A combination of qualifying post-high-school education and experience may be used for GS-11 qualification; graduate education used must be in excess of the amount required for the next lower grade level.
Foreign education used to qualify must be evaluated as equivalent to U.S. accredited education or receive full credit for courses at a U.S.-accredited college or university.
Complete DoD Acquisition Life Cycles Logistics, Foundational certification within required timeframes and achieve 80 Continuous Learning Points every two years.
Meet applicable background suitability or fitness requirements; an unfavorable adjudication may result in removal.
Comply with DLA drug-testing requirements if the position is designated for testing.
Males born after December 31, 1959, must be registered with or exempt from the Selective Service.
Provide a REAL ID or other acceptable identification documents to access certain federal facilities.

Responsibilities

Serve as the primary customer liaison for DLA- and non-DLA-managed items, supporting timely order processing and access to product, account, and order information.
Monitor backorder reports and resolve or assist in resolving issues that do not meet customer requirements.
Investigate, coordinate, and release Sales Orders that impede automated processing.
Apply DLA expedite policies and procedures to accelerate supply-chain actions.
Research and track Stock Transfer Orders and replenishment actions to resolve backorders or expedite delinquent contracts affecting unfilled orders.
Coordinate with service representatives to identify alternate sources of supply, address customer requests, and advise on Sales Order changes.
Collect, analyze, and summarize performance data related to agency and customer program goals.
Lead forums and meetings to communicate improvements and gather feedback to enhance business and customer support operations.