Inventory Management Specialist

PRA Group • Norfolk, VA

5d • Onsite

About The Position

Assists in the receipt, investigation, and resolution of charged-off accounts. This role involves investigating and processing assigned accounts, recording all research and work performed, and using research to determine the appropriate account classification and updates. The specialist will obtain account information/verification from the seller and electronically file documentation per policy and procedure. They will also serve as a liaison between Inventory Management and internal departments to research accounts ad hoc and provide information as required. Additional responsibilities include performing ad hoc tasks assigned by management, contributing to a positive and collaborative team environment, participating in all required training, and ensuring compliance with training and regulatory requirements. The role also involves identifying violations of Company policies and practices and informing management of behaviors that may significantly impact the Company.

Requirements

• High School Diploma or equivalent
• Minimum of 1-year hands-on experience working in collections, customer service, or account inventory type positions, preferably in the collections industry
• Proficient Microsoft Office skills including Office, Word and Excel and internet
• Ability to define problems, organize and collect data, establish facts, and draw valid conclusion
• Ability to work flexible schedule
• Self-aware, self-motivated, reflective, and able to learn from mistakes, with an ability to learn quickly while on the job
• Strong communication skills (written and oral), judgement, and collaboration skills to interact positively across all levels of organization
• Must be able to handle multiple projects and tasks simultaneously while meeting deadlines
• Excellent organizational skills with a high attention to detail
• Fluent English
• Applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Nice To Haves

• Associate's degree preferred

Responsibilities

• Investigating and processing assigned accounts
• Recording all research and work performed
• Using research to determine the appropriate account classification and updating accounts
• Obtaining account information/verification from seller and electronically filing documentation per policy and procedure
• Serving as a liaison between Inventory Management and internal departments to research accounts ad hoc and providing information as required
• Performing ad hoc tasks assigned by management
• Contributing to a positive and collaborative team environment
• Participating in all required training and ensuring compliance with training and regulatory requirements
• Identifying violations of Company policies and practices and informing management of behaviors that may significantly impact the Company

Benefits

• performance based bonus programs
• equity programs
• paid time off
• medical
• dental
• vision
• 401k match
• life insurance
• other benefits to assist with the physical and mental wellbeing of our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED