Inventory Logistics Lead

REEDS Jewelers•Wilmington, NC

6d•Onsite

About The Position

REEDS Jewelers is excited to post this important leadership position to join our inventory department. REEDS Jewelers proudly celebrates its 80th Anniversary in 2026, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. About the Role Our Inventory Logistics Supervisor provides leadership in the receiving, categorizing, processing and distribution of customer/store damaged, trade-in and break-out merchandise. With superior leadership, the Inventory Logistics Lead will ensure efficient, timely and accurate administration of merchandise shipments and processing by all mail room associates. This is a fast-paced department and includes shipping/receiving of merchandise and U.S. Postal Service/UPS/ Federal Express insurance claims, in a manner that assures the highest level of customer service by exceeding customer expectations.

Requirements

Associate's Degree or Higher recommended
Must be able to work nights, weekends and holidays
Requires overnight travel including some weekends
Must have proven written and verbal communication skills
Demonstrated leadership, supervision and teamwork abilities
Inventory, purchasing, distribution, and computer experience
Must be able to stand up to 90% of the day.
Must be able to lift up to 50 lbs.
Must be able to perform light housekeeping duties
Must be able to perform repetitive physical tasks including preparing boxes for shipment, breaking down boxes for trash or storage, and moving boxes of merchandise.
Vision and hearing necessary to perform required tasks

Responsibilities

Provide Leadership to Inventory, MRE, Receiving/Distribution and Mail room associates and ensure mail room duties are fulfilled in accordance to company and vendor requirements, U.S. Customs laws, and insurance policies.
Assist in daily management of inventory as directed by Inventory Control Manager/Director
Assist with the supervision of projects for team associates to ensure efficient operation while anticipating and resolving potential problems.
Partner with other corporate departments and stores to provide timely assistance and perform other duties as directed by the Inventory Manager/Director.
Assist with the efficient operation of merchandise returns: review non-plu trade-ins and break-out merchandise for management approval.
Review merchandise for quality issues.
Recommend efficient processes to handle any irregularities.
Receives, sorts and assists in the daily collection and distribution of in-coming and out-going mail.
Provide assistance in unloading deliveries.
Assist in the supervision of timely, accurate and efficient merchandise distributions and accompanying documents to the stores and vendor returns for immediate credit.
Provide assistance with pick list and distribution
Respond to store inquiries, research and identify untagged merchandise; create transfer documents to distribute merchandise to and from the corporate office and store locations.
Lead the daily corporate bank deposits, pick-up and delivery of materials from the three local stores, corporate law office and other destinations as directed by Inventory Manager/Director.
Ensure the mailroom partners assist other departments in making boxes, distribution of promotional materials and other duties as directed by the Inventory Manager/Director.
Provide on-call store support as required by Inventory Manager/Director.
Responsible for assisting with the coordination, instruction and implementation of all year-end and manager change physical inventories.
Maintain store schedules for inventories ensuring adequate store and home office staff to produce the highest level of accuracy possible.
Responsible for carrying out inventories.
Prepare manager change and year-end inventories.
Resolve overages/shortages up to final approval with the highest level of accuracy possible
Proficient in the tracking of inventory shipments and ensure prompt delivery to appropriate destination.
Research and resolve mis-delivered, late/lost packages timely and efficiently.
Ensure REEDS receives proper credits for lost/misplaced merchandise.
UPS claims management.
Daily resolution of negative merchandise reports to ensure prompt resolution.
Work daily errors from the store’s POS transactions.
Responsible for audit reports that are performed by stores and home office.
Review and correct invalid PLU numbers, retail, receiving adjustments and transfers of ITFs and SCTFs.
Responsible for the accurate keying of journal entries for store expenses for warranties, repairs, etc. Journal entries must be accurate and contain appropriate account references and explanations.
Assist with daily sales on the in-house POS system.
Post customer, associate, banking and other payments to the appropriate cost center.
Collaborate with Internal Auditors on investigations and compliance audits.
Work with the IBM AS400 and J.D. Edwards programmers to identify and correct software deficiencies in Inventory Control, RCR, RCD, Costing, Memo and MRE programs.
Evaluate current programs and suggest necessary additions and changes to provide optimum efficiency with an emphasis on future growth and needs.
Responsible for following security policies to ensure merchandise is protected.
Ensure company assets are being handled in accordance with company policies and procedures.
Report all performance issues to Inventory Manager/Director for appropriate resolution.
Answer the telephones in a professional manner, which assures the highest level of customer services that exceeds customer expectations.
Conducts business affairs in a legal and ethical manner, building a socially conscious environment.