Inventory Coordinator

SGI • Indianapolis, IN

7h

About The Position

The Inventory Coordinator is responsible for ensuring physical inventory items are set up correctly and available to the appropriate people at the right time. The primary functions of the role include problem solving, analyzing inventory data, performing root cause analysis, assisting clients and contributing to policies and procedures. The Inventory Coordinator works in unison with cross-departmental personnel daily to ensure those functions are completed on time.

Requirements

• Bachelor’s Degree
• Minimum of 1-2 years of customer service experience
• Ability to exercise balanced judgement, decision making, and attention to detail
• Demonstrated ability to use quantitative reasoning, problem solving, and/or data analysis
• Experience working in a team setting and/or cross function collaboration
• Proficient with Microsoft office programs (Excel, Word, Outlook)

Responsibilities

• Ensure clients are pleased after every interaction.
• Provide and monitor website access for clients, including troubleshooting issues.
• Escalate issues that require swift and urgent resolution.
• Receive and resolve inquiries through coordination and collaboration, communicating resolutions back to the appropriate individual(s).
• Exercise flexibility and adaptability to meet client needs.
• Partner with internal personnel to research and provide answers to requests.
• Cross-collaborate with team members to provide backup and/or coverage responsibilities for other clients, as needed or assigned.
• Coordinate with internal partners, personnel, and/or external vendors to ensure timely availability of materials for marketing production.
• Resolve inventory issues, apply analytical skills to identify root causes and corrective actions, and contribute to policies and procedures for continuous process improvement.
• Learn and understand client businesses and the purpose of the inventory.
• Monitor, analyze, and report inventory levels.
• Set up and maintain items in inventory management systems.
• Assess and audit processes quickly.
• Communicate inventory status accurately and promptly.
• Accurately enter data and information into Excel and various database applications.
• Track and measure defined Key Performance Indicators (KPI’s) to align with SGI and client goals/expectations for reporting and consulting purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level