Inventory Coordinator

Avantor • Maple Grove, MN

7d • Onsite

About The Position

In this role, you will report to the supervisor of site services and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. The Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting. Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting. Provides daily customer service functions and communicates with the customer relative to inventory management. May be required to perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues. Responsible for all customer service-related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking. Operates basic warehouse equipment (manual pallet jack) Interfaces directly with customer point of contact, purchasing directors, facility directors, and plant managers. Responsible for managing consigned, non-consigned, customer-owned, or 3rd party inventory. Utilizes Avantor and customer computer systems (SAP, Avantor Inventory Management Systems, and customer-specific systems) in fulfillment of job duties. Meets goals and objectives: safety, performance, and quality. Creates programs for enhanced service efficiencies. Interfaces with Avantor Sales Team and manufacturer representatives. Documents change management. Responsible for desktop delivery of inbound packages to customer contacts Updating and maintaining Standard Operating Procedures. Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent required
• 2+ years of experience in material handling/inventory replenishment or customer service
• Microsoft Teams experience
• Intermediate computer skills including Microsoft Office with proficiency in Word and Excel
• Solid understanding and experience in either shipping, inventory, or purchasing
• Excellent Customer Service Skills; displays a professional can-do attitude
• High regard for safety, quality, and adherence to protocols, policies, and procedures
• Ability to self-manage and self-motivate; forward-thinking
• Prioritize tasks and meet deadlines
• Communicate effectively with both the customer and internal contacts
• Work is physical and requires walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 60lbs but also must be able to lift to 60lbs
• Typical day involves hauling 3-4 pallets of materials to a workspace to be distributed throughout a site via smaller push carts

Nice To Haves

• 2+ years of experience working in a GMP or pharmaceutical environment is preferred
• Knowledge of scientific products and services a plus
• Spill containment training, IATA, DOT, IMDG, and OSHA Right to Know a plus
• Cross-referencing; Knowledge of scientific products and services and inside sales experience a plus

Responsibilities

• Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
• Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.
• Provides daily customer service functions and communicates with the customer relative to inventory management.
• May be required to perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Responsible for all customer service-related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.
• Operates basic warehouse equipment (manual pallet jack)
• Interfaces directly with customer point of contact, purchasing directors, facility directors, and plant managers.
• Responsible for managing consigned, non-consigned, customer-owned, or 3rd party inventory.
• Utilizes Avantor and customer computer systems (SAP, Avantor Inventory Management Systems, and customer-specific systems) in fulfillment of job duties.
• Meets goals and objectives: safety, performance, and quality.
• Creates programs for enhanced service efficiencies.
• Interfaces with Avantor Sales Team and manufacturer representatives.
• Documents change management.
• Responsible for desktop delivery of inbound packages to customer contacts
• Updating and maintaining Standard Operating Procedures.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Celebrate your peers and earn points to redeem for gifts and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED