Inventory Control Technician/Customer Service Representative - Fri-Sun, 6pm-6am

ALLEN DISTRIBUTION•Mechanicsburg, PA

2d•Onsite

About The Position

This position is responsible for maintaining and monitoring inventory levels and product movement for accuracy. The role involves accurately processing incoming and outgoing orders within designated systems and providing customer service related to warehousing operations. The company values a customer-first approach, respect, high business ethics, continuous improvement, and employee safety.

Requirements

Intermediate computer skills including Microsoft office.
Accurate data entry skills.
WMS (Warehouse Management System) knowledge.
Document scanning and copying skills.
Basic office skills.
Good communication skills.
Ability to perform basic arithmetic, reading, and writing skills.
Ability to understand the production schedule.
1-3 years’ experience in Inventory Control.
Count back inventory reconciliation experience.
Inventory audits for outbound shipments experience.
Self-starter/self-motivated; ability to work independently as well in a group settings.
Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.

Nice To Haves

Experience with continuous improvement culture.
Willingness to learn new techniques as job task requirements change.
Ability to transition from task to task effectively (multi-task).

Responsibilities

Maintain and monitor inventory levels and product movement for accuracy.
Accurately process incoming and outgoing orders within designated systems.
Provide customer service to daily activities related to warehousing operations.
Coordinate product and packaging material inventory use.
Perform inventory audits and cycle counts as required.
Coordinate, problem-solve, and communicate inventory issues to customers, vendors, and the Production Planner.
Coordinate the product recoup operation.
Backfill on production lines as needed.
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow Standard Operating Procedures (SOP) and specific customer work instructions.
Follow established Dock Safety policy.
Complete the Motorized Equipment Daily Inspection sheet.
Report all equipment malfunctions to manager and/or maintenance immediately.
Wear PPEs as required.
Follow safety and security policies and SOPs.
Collect samples when requested by customers.
Work with the Production Planner to coordinate packaging material changes.
Work with customers/vendors/Production Planner to resolve quality issues.
Interface directly with customers and maintain a professional and courteous relationship.
Ensure customer requests are responded to within an hour.
Provide customers with an estimated time of completion including factual response.
Immediately escalate to management customer’s complaint (i.e. inabilities to meet customer requests or customer reported errors).
Follow food/safety SOPs and AIB standards.
Maintain daily housekeeping of operations building, equipment, break rooms, restrooms, smoke areas, etc.
Participate in pre-shift meetings and department meetings.