Inventory Accuracy Assistant - Edison Mall

Penney OpCo LLC•Fort Myers, FL

9d•Onsite

About The Position

The Inventory Accuracy Assistant plays a crucial role in maintaining the integrity of inventory at Edison Mall. This position involves a combination of customer service, inventory management, and stockroom operations. The associate will support various inventory processes, including cycle counts, RFID activities, and merchandise organization, while also ensuring a positive customer experience and contributing to the overall operational efficiency of the store.

Requirements

Service Oriented: Empathically serves the needs of customers and associates; listens well; seeks to understand diverse points of view to help find the best solution or outcome; provides helpful assistance to others; pursues a high standard of performance.
Drives Performance: Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility, and recognition to the team.
Builds Relationships: Develops positive relationships; establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
Drives Change: Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
Takes Initiative: Shows curiosity; strives toward continuous improvement and learning; takes action without being prompted; is motivated and resourceful in achieving successful results quickly.
Shows Courage: A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Responsibilities

Greet and assist customers in finding products and deliver outstanding customer service.
Demonstrate company WORTH behaviors and partner with leadership and team members for support.
Listen to customer issues calmly and agreeably to resolve problems.
Execute cycle counts and Stock Ledger updates.
Support the Radio Frequency Identification (RFID) process, including shoe on display activities, to maintain accurate inventory.
Organize merchandise, recycle materials, and prepare non-for-retail items for returns.
Participate in the annual physical inventory process, including preparation, auditing, and error correction.
Perform all Merchandise Transfer Out (MTO), Return to Vendor (RTV), and Return to Warehouse activities.
Aid in the defective MTO (DMTO) process and execute DMTOs in a timely manner to ensure inventory integrity, a safe work environment, and prevent shrinkage.
Partner with omnichannel Supervisor and associates to complete DMTO activities accurately.
Oversee dedicated delivery shipments, including third parties, FedEx, and UPS, ensuring timely and accurate check-in.
Report any shipment discrepancies in a timely manner.
Complete price changes accurately and on time to maximize sales.
Consistently meet established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.