INTERVIEWING CLERK - 64059519

State of Florida • BONIFAY, FL

4d • Hybrid

About The Position

This is a paraprofessional position interviewing clients for eligibility for the various programs of the Holmes & Washington County Health Departments. Determining the initial and continuing eligibility of applicants in a healthcare project. This position will work at the Washington County Health Department and as needed at the Holmes County Health Department front offices performing various duties such as answering and transferring calls to other employees or taking messages as indicated. Making appointments in Health Management System (HMS) by telephone as well as accepting walk-in clients according to the direction of the provider. Interviews applicants and screens to determine economic indigence for eligibility. Responsible for correct HMS input of demographic information as well as insurance information on every client with facesheet as documentation. Will ensure during check-in that correct information is in HMS and update information as necessary. Ensure that current documents are scanned and uploaded to client chart in HMS such as driver’s license/ID card, insurance cards, new client documents, etc. Perform clerical duties such as but not limited to verifying insurance, printing shot records, processing medical records request, sending and receiving faxes, scanning and attaching documents, copying, and filing. Provides cashier responsibilities which require collecting fees for the various CHD programs by cash, check, or credit card and issue receipts. Responsible for tabulation and accuracy of daily cash drawer reports of fees collected, securing fees to the primary cashier designated. Complete Reconciliation Form for cash box each day. Responsible for reviewing daily cash drawer reports and fees collected from all cashiers to complete bank deposit. Responsible for calling clients one day in advance for appointment reminders and instructing clients to come in before the scheduled time for paperwork. Tracks and documents client no-shows in HMS. Serves as a Deputy Registrar for Vital Statistics printing certified copies of birth and death certificates as requested, complying with Florida Statues and Florida Administrative Codes. Serve as back-up Information Custodian for Front Desk/Reception and Immunization Records with assigned responsibility for maintaining information in accordance with state and federal statues, rules, regulations and DOH policies. Works with Environmental Health (EH) to enter services and payments into EH database per EH guidelines and requirements when customers present to front office. Receives training and updates as needed to accurately capture the data. Performs other duties as assigned or requested by supervisor.

Requirements

• Ability to learn and communicate effectively in English, both orally and in writing.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to speak clearly and correctly.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
• Ability to review data for accuracy and completeness.
• Ability to organize and maintain filing systems.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Nice To Haves

• Valid Driver’s License
• High School Diploma or equivalent
• Experience working in a medical office setting handling clients scheduling, billing, and insurance verification.

Responsibilities

• Interviewing clients for eligibility for various programs.
• Determining initial and continuing eligibility of applicants in a healthcare project.
• Answering and transferring calls, taking messages.
• Making appointments in Health Management System (HMS) via telephone and accepting walk-in clients.
• Screening applicants to determine economic indigence for eligibility.
• Inputting demographic and insurance information into HMS.
• Verifying and updating client information in HMS.
• Scanning and uploading client documents (driver's license/ID, insurance cards, etc.) to HMS.
• Verifying insurance, printing shot records, processing medical records requests.
• Sending and receiving faxes, scanning and attaching documents, copying, and filing.
• Collecting fees for CHD programs via cash, check, or credit card and issuing receipts.
• Tabulating and reporting daily cash drawer contents, securing fees.
• Completing daily cash box reconciliation.
• Reviewing daily cash drawer reports and collected fees to complete bank deposits.
• Calling clients for appointment reminders and instructing them to arrive early for paperwork.
• Tracking and documenting client no-shows in HMS.
• Serving as a Deputy Registrar for Vital Statistics, printing birth and death certificates.
• Serving as back-up Information Custodian for Front Desk/Reception and Immunization Records.
• Entering services and payments into the EH database for Environmental Health.
• Performing other duties as assigned or requested by supervisor.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED