INTERVIEWING CLERK - 64030601

State of Florida • Yulee, FL

3d • $35,000 - $37,000 • Hybrid

About The Position

This position involves interviewing clients to determine their eligibility for health care services provided by the Nassau County Health Department. The role requires verifying and collecting client information, managing appointments, handling fees, preparing documentation, and performing administrative tasks related to billing and deposits. The Interviewing Clerk will also be responsible for rescheduling clients, making reminder calls, and answering and screening phone calls.

Requirements

• Ability to collect correct client information in a timely manner
• Ability to work effectively with a health care team and maintain an effective working relationship with others
• Ability to perform tasks common to their paraprofessional position
• Ability to recognize the limitation of one’s own knowledge and skills
• Ability to recognize areas of their own practice in need of improvement
• Ability to teach other staff in the theory and practice of their position
• Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them
• Ability to plan, organize and effectively carry out work assignments
• Knowledge of clinic clerical practices, policies and procedures and the ability to apply them.
• High School Diploma
• Driver’s License
• 1 year clerical experience working in a medical office

Nice To Haves

• 1 year customer service experience with direct contact with the public
• Experience using computers and basic office software (email, data entry systems, etc.)
• Experience with electronic medical records
• Experience with medical billing

Responsibilities

• Interview clients to determine eligibility of health care services provided by Nassau County Health Department on established criteria and perform updates as required.
• Verify and collect client and family income, residency, insurance status and other demographic and personal data as required.
• Scan copy of insurance card and driver’s license into client EMR.
• Register client and make appointments into appropriate clinic based on client needs and clinic guidelines and give client appointment card.
• Encourage patients to register for text message appointment reminder notices.
• Greet clients and visitors, making sure all clients sign in for appointments.
• Collect fees and remind patient of outstanding balances.
• Prepare client record for clinic ensuring all forms are included in intake folder.
• Prepare billings, run end of day reports, balance cash drawer, and prepare weekly deposits.
• Reschedule clients and notify clients of any appointment changes when necessary and complete reminder calls for client appointments.
• Answer phone, screen calls, receive and relay client messages to appropriate staff in timely manner.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED