Intervention Specialist

Advocate Health

14d•$22 - $33•Onsite

About The Position

The Intervention Specialist collaborates within the Advocate Health system as a representative of Advocate Trauma Recovery Services to support trauma survivors. The role engages with patients who have recently experienced intentional trauma and serves as a link among the patient, trauma medical team, Trauma Recovery Center (TRC), and community resources. As a first responder at assigned Advocate Health hospitals, the specialist provides acute intervention, outreach, advocacy, and emotional support to patients affected by intentional trauma, including shootings, stabbings, assaults, and domestic violence. The specialist screens patients for trauma-related and social service needs and connects them with community resources intended to reduce the risk of re-injury. The role conducts patient outreach to connect patients with appropriate services, provides trauma-informed psychoeducation, and offers informal emotional support in hospital and community settings. It also acts as a community liaison and patient advocate, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and families. This is an on-site, full-time overnight position, scheduled for 36 hours per week in twelve-hour shifts from 7:00 p.m. to 7:00 a.m. The rotation is Monday, Thursday, and Saturday in week one, and Sunday, Wednesday, and Friday in week two. Schedule flexibility may be required as patient-care needs arise.

Requirements

High school diploma or GED.
At least one year of experience in social services.
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations while maintaining professionalism.
Willingness to adapt to evolving job responsibilities and hospital expectations.
Availability to work days, evenings, nights, weekends, and holidays as needed; the listed schedule is overnight.
Familiarity with and experience working in the designated service area.
Reliable and punctual, with openness to learning.
Excellent communication, collaboration, and rapport-building skills, including the ability to communicate with diverse populations and seniors.
Ability to engage in meaningful conversations and motivate patients.
Empathy-driven, service-oriented attitude and dedication to serving the community.
Ability to lift up to 35 pounds unassisted; heavier lifts require assistance from at least one other team member.

Nice To Haves

Associate’s degree.
Two or more years of related experience in social services.
Previous supervisory experience.
Experience working with trauma-affected populations.
Bilingual ability.

Responsibilities

Provide immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma.
Connect patients with the clinical team when appropriate, assist with discharge planning, lead support and psychoeducation groups, and help with safety planning.
Complete assessments and facilitate warm handoffs to outpatient providers for ongoing care.
Respond to trauma alerts, safety calls, and pre-escalation needs; collaborate with street outreach teams and facilitate mediation to mitigate retaliation risks.
Provide patient support and intensive community outreach, including follow-up calls, resource connections, and letters to discharged patients about outpatient resources.
Schedule appointments with the TRC, other Advocate resources, or community partners before discharge to support continuity of care.
Participate in facilitating psychoeducational and support groups.
Conduct intakes and needs assessments and link patients to appropriate resources and outpatient services.
Notify other hospital providers of unmet needs that should be addressed during the hospital stay, as needed.
Maintain accurate records of patient interactions and action plans.
Collaborate with the hospital treatment team and community partners on comprehensive treatment, discharge planning, and continuity of care.
Partner with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and families.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, based on role.
Incentive pay for select positions.
Opportunity for annual performance-based increases.
Career development programs.