Interpretive Guide - Summer 26

Crystal Mountain•Enumclaw, WA

23h•Onsite

About The Position

As a n Interpretive Guide at Crystal Mountain, you will greet and provide information to guests visiting Crystal. You will commit to providing excellent experiences and memories of a lifetime. While maintaining a presence at the top of Mt. Rainier Gondola and the nearby ridgeline you will provide helpful information to guests on a variety of naturalist and area specific visitor info.

Requirements

Basic First Aid & CPR preferred.
High energy, positive attitude and excellent communication skills

Nice To Haves

Comfort walking on mountain trails.
Must be comfortable in a public speaking role providing brief 30–45 minute informative hikes.
Auditory and visual acuity to operate radios, mobile devices, and basic outdoor equipment constantly.
Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling constantly.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Talking and hearing occur continuously in communicating with guests, supervisors, and other employees, must be able to listen and respond with proper customer service.

Responsibilities

Provide assistance to guests in main plaza
Act as a greeter at the top of Mt. Rainier Gondola
Periodically conduct brief interpretive walks across the mountain’s ridgeline, between the top of the gondola and the top of Green Valley chair
Promote Leave No Trace (LNT) and USFS practices for minimizing visitor impacts and preserving the natural beauty of our surrounding environment
Occasionally may be requested to support other departments in maintenance and operational tasks
Respond to customer concerns / questions
Contribute to a positive working environment
Maintain a safe, healthy, and secure working environment
Promote and ensure safe practices using all required PPE and adhering to proper safety protocols in all activities
Promote and market activity options to our guests
Attend daily pre-shift meetings and necessary trainings
Gather guest feedback and recommend improvements to management
Promote and maintain the highest level of customer service by anticipating the needs of our guests even before they realize what they need
Resolve guest complaints within scope of authority; otherwise refer the matter to management.
Notify supervisor of all unusual events, circumstances, missing items or alleged thefts.
Develop and maintain an organizational culture, values and reputation with staff and guests.
Ensure a positive, harmonious, compliant, and cooperative work environment.
Act as a representative of Crystal Mountain with guests & community members.
Abide by all Crystal Mountain employment guidelines.
Other duties as assigned

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment