Interpretive Guide - Summer 26
Alterra•Enumclaw, WA
•$20 - $24•Onsite
About The Position
As an Interpretive Guide at Crystal Mountain, you will greet and provide information to guests visiting Crystal. You will commit to providing excellent experiences and memories of a lifetime. While maintaining a presence at the top of Mt. Rainier Gondola and the nearby ridgeline you will provide helpful information to guests on a variety of naturalist and area specific visitor info.
Requirements
- Basic First Aid & CPR preferred.
- High energy, positive attitude and excellent communication skills
Responsibilities
- Provide assistance to guests in main plaza
- Act as a greeter at the top of Mt. Rainier Gondola
- Periodically conduct brief interpretive walks across the mountain’s ridgeline, between the top of the gondola and the top of Green Valley chair
- Promote Leave No Trace (LNT) and USFS practices for minimizing visitor impacts and preserving the natural beauty of our surrounding environment
- Occasionally may be requested to support other departments in maintenance and operational tasks
- Respond to customer concerns/questions
- Contribute to a positive working environment
- Maintain a safe, healthy, and secure working environment
- Promote and ensure safe practices using all required PPE and adhering to proper safety protocols in all activities
- Promote and market activity options to our guests
- Attend daily pre-shift meetings and necessary trainings
- Gather guest feedback and recommend improvements to management
- Promote and maintain the highest level of customer service by anticipating the needs of our guests even before they realize what they need
- Resolve guest complaints within scope of authority; otherwise refer the matter to management.
- Notify supervisor of all unusual events, circumstances, missing items or alleged thefts.
- Develop and maintain an organizational culture, values and reputation with staff and guests.
- Ensure a positive, harmonious, compliant, and cooperative work environment.
- Act as a representative of Crystal Mountain with guests & community members.
- Abide by all Crystal Mountain employment guidelines.
- Other duties as assigned
Benefits
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Free friends & family day-ski vouchers (Periodic allotment)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
