Interpreting Scheduling Coordinator

LTC Language Solutions•Indianapolis, IN

26d•Onsite

About The Position

LTC Language Solutions is seeking an Interpreting Scheduling Coordinator who is passionate about language access, thrives in a fast-paced environment, and excels at managing multiple priorities while delivering exceptional customer service. The ideal candidate is adaptable, eager to learn the operations of an interpreting agency, and capable of coordinating competing demands with accuracy and efficiency.

Requirements

2+ years of education, training, or professional work as a scheduling coordinator
2+ years of customer experience focused on telephone customer service
Passionate about providing language access
Pays attention to the details
Thrives juggling multiple projects simultaneously
Customer service focused
Works quickly and efficiently without error
Flexibility
Team player
Extremely organized
Believes in collaboration and working with teams

Nice To Haves

1-2 years of professional interpretation experience
Experience working with a language agency
Degree preferred
Excellent written and verbal communication skills
Proficiency in MS Office suite
Ability to learn new systems and programs quickly

Responsibilities

Answer phones and take requests from clients
Data entry of appointment information
Provide phone customer service to clients, vendors and interpreters
Schedule appointments for same day and future appointments for foreign language requests
Communicate with interpreters regarding available appointments
Provide confirmations and appointment information to clients via email and phone
Update interpreter and client information in LTC’s database
Ensure language access is provided
Build relationships with LTC’s interpreters and clients to provide exceptional customer service