Interpreter MMB - Seasonal

Sea Research Foundation•Mystic, CT

14h•Onsite

About The Position

This role is responsible for representing the aquarium positively through excellent customer service and teamwork. The position involves monitoring guest interactions, interpreting animal habitats, and public speaking. The ideal candidate will be comfortable with public presentations, possess strong communication and teamwork skills, and have schedule flexibility, including evenings, weekends, holidays, and potential overtime.

Requirements

Must be willing to consistently provide excellent internal and external customer service above and beyond expectation.
Public presentation experience and comfort
Strong communication and teamwork skills
Requires schedule flexibility, evenings/weekends/holidays, and overtime

Nice To Haves

Bachelor’s degree in related discipline
Ability to pass swim test
Multi-lingual, Spanish speaking

Responsibilities

Monitor multiple animal habitats to ensure that guests follow all proper safety guidelines established by the institution
Provide internal and external customer service and exceptional guest experience exceeding Mystic Aquarium’s target expectations
Present public demonstrations on microphone while monitoring habitats to educate guests regarding safety and species natural history with approved Institutional information
Maintain up to date knowledge of habitats, animal collection, programs and general aquarium information
Ability and comfort responding to emergency procedures, including guests and animal emergencies following Mystic Aquarium’s institutional procedures
Ability to work in all weather conditions including cold, hot and wet, both indoors and outdoors
Understand and utilize proper radio etiquette and communication
Ensure cleanliness of facility and maintain safety for all guests
Maintain consistent professional attitude, motivation, and willingness to accept feedback
Conduct behavioral observations and data collection as requested
Staff after hours events as needed
Perform all other duties as assigned by supervisor
Work in a safe manner at all times.
Properly use and keep, in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards.
Report any unsafe condition
Must have a working knowledge of all Facility wide, and Department specific, safety procedures that relate to their position, including, but not limited to: Emergency Evacuation, Lockdown Procedure, and Fire Extinguisher Use.