Internship: Look Good Feel Better Foundation

Look Good Feel Better Foundation•Washington, DC

1d•$18

About The Position

The Look Good Feel Better Foundation is seeking an intern to support program operations, customer service, and Salesforce database administration. This role will involve managing customer service requests, generating reports, ordering materials, assisting with partnership agreements, tracking workshop attendance, and updating training materials. Additionally, the intern will support marketing and communications efforts, including website content updates, campaign support, and maintaining partner-related website content. The role also includes assisting with finance and fundraising tasks such as donation data entry and invoice processing. The internship requires proficiency in Microsoft 365, particularly Excel, and the ability to quickly learn new technologies. Salesforce or CRM database experience and digital marketing experience are a plus. Strong attention to detail, excellent communication and writing skills, and the ability to work independently are essential. Relevant work or volunteer experience is required, and a marketing or communications background is encouraged. Spanish language skills are a plus. Candidates must be enrolled in a full-time undergraduate degree program. Hours are flexible but must be worked during regular weekday business hours (9 am – 5:30 pm EST), Monday – Friday, from September to May. The time commitment is 15 hours per week during Fall/Spring Semesters and up to 15 hours per week from May to August. Communication with Foundation staff will be via phone, email, Zoom, and Microsoft Teams.

Requirements

Proficient with Microsoft 365, especially Excel, and adept at quickly learning new technology.
Salesforce or CRM database experience, and digital marketing experience a plus.
Must have a good eye for detail, excellent communication and writing skills, and be able to work independently.
Should have relevant work or volunteer experience.
Candidates must be enrolled in a full-time undergraduate degree program.

Nice To Haves

Marketing or Communications background and/or course work are strongly encouraged.
Spanish language skills a plus.

Responsibilities

Manage customer service requests through email and support tickets, responding promptly and carefully to volunteer/other constituent questions, and redirecting requests and seeking supervisor guidance as appropriate.
Provide reports to hospital partners by consolidating registration records on Excel.
Order materials for Look Good Feel Better patients and hospital partners.
Assist in drafting and coordinating partnership agreements for prospective hospital partners using established contract templates.
Track monthly LGFB Virtual Workshop Attendance via Zoom.
Provide quarterly report reviews of Participant Evaluations.
Prepare and schedule bimonthly email invitations for upcoming workshops.
Update training materials and system documentation as appropriate.
Other database and program support as requested and other general administrative support.
Support Foundation marketing and communications content and campaigns under direction of Marketing/Communications Senior Specialist.
Assist with website content updates and maintenance, helping ensure information remains accurate, current, and aligned with Foundation priorities.
Support marketing and communications projects through research, asset organization, content development, and the compilation of materials for campaigns, events, and special initiatives.
Help maintain partner-related website content by coordinating with partner organizations to verify logos, company information, and other published materials.
Provide general support for marketing and communications needs, including occasional use of Canva and other tools as appropriate.
Assist Foundation staff in routine operations, such as processing donation data entry and acknowledgements.
Assist with invoice processing as needed.
General administrative support for budget and fundraising activities/events.